With a proud history in these key fields, Routledge’s core aim is to connect authors with readers across academic and practitioner communities, from students, instructors and researchers through to employees, managers and leaders.
Customer Relationship Management, Fourth Edition continues to be the go-to CRM guide explaining with unrivalled clarity what CRM is, its uses, benefits and implementation. Buttle and Maklan take a managerial perspective to track the role of CRM throughout the customer journey stages of acquisition,…
Paperback – 2019-05-09
What if the problem is you? For organizations just preparing to begin a continuous-improvement (CI) journey, the behaviors of the leadership must transform dramatically for the Lean toolkit to succeed. Many organizations invest in training colleagues about the power of the tools but fail to address…
Hardback – 2019-05-09
There is growing interest in flexible working, not only as a means to manage labour more efficiently and for greater agility, but also as a response to increasing concerns over well-being, work-life balance, and participation in the labour force of those with significant non-work commitments (e.g.…
Hardback – 2019-05-08
State of the Art in Business Research
Digital Transformation: FreeBook is our brand new FreeBook from Routledge Business that explores the key aspects of re-imagining businesses in the digital age. Download your free copy today!
Greenleaf Publishing, a leading publisher in the areas of responsible management, ethics and social responsibility has recently joined Routledge, enabling the further development and strengthening of the list and improved international impact.
For more than 25 years, Productivity Press has developed the largest catalog available anywhere of publications and learning tools about Lean methodology, continuous improvement, and operational excellence. We are currently the premier source of authoritative information on organizational transformation.
Terry Clague – Senior Publisher, Business, Economics & Law (UK)
Brianna Ascher – Editor, Business & Accounting (USA)
Jacqueline Curthoys – Editor, Business & Accounting (UK)
Yong Ling Lam – Editor, Business & Economics (Singapore)
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