Order Enquiries

We try our hardest to get your books sent out to you quickly in good condition, but sometimes things can go wrong. If that's happened to you then we'd like to apologize and help to get things fixed as soon as we can.

Shipping/Postage Costs

Country:
Currency:
$USD (US Dollars)
Standard Shipping - Ground:
$5.99 for first item.
$1.99 for each additional item.
Express Shipping - Economy:
$9.99 for first item.
$1.99 for each additional item.
Overnight Shipping - Priority:
$29.99 for first item.
$1.99 for each additional item.

Please Note: Shipping/Postage costs for orders submitted by fax, mail or telephone may vary from those shown below. Shipping/Postage costs are for online orders placed through this website.

Returning Defective Products

Any imperfect copies (those with production faults) may be returned without time limit, and postage/carriage costs will be met by the Publisher – but you must contact us before returning any item.

Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorized returns – so please cntact us before returning an item: If you have received an imperfect copy, please contact our Customer Services department as soon as possible:

Returning Incorrect Products

If we have mistakenly sent you a book or journal different from the one you ordered it may be returned without time limit, and postage/carriage costs will be met by the Publisher – but you must contact us before returning any item.

Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorized returns – so please cntact us before returning an item: If you have received an incorrect item, please contact our Customer Services department as soon as possible:

Returning Products

Customers in the USA, Canada and South America

For customers in the United States, Canada and all other countries outside the European Union, products sold on this website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged, defective or incorrect items.

Resellers looking for our returns policy should contact their sales representative.

Customers in the European Union

Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

To cancel your purchase you must contact us at the address below within the seven-working-day ‘cooling-off period’:

Bookpoint Ltd.
(Order Enquiries – UK, Europe, Asia, Australia & Africa)
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401
Email:

Please note that you are responsible for postage/carriage costs of returning the items to us unless the item is damaged or defective, or is different to the one you ordered. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Business Enterprise and Regulatory Reform website.

Cancelling an Order

Customers in the USA, Canada and South America

For customers in the United States, Canada and all other countries outside the European Union, products sold online are sold on a firm sale basis and are not returnable.

If you wish to cancel an order, please contact our Kentucky warehouse as a matter of urgency because once we have charged and despatched your order we cannot then cancel it.

Taylor & Francis
7625 Empire Drive
Florence, Kentucky 41042-2919, USA
Toll-Free Phone: +1 (800) 634-7064
Toll-Free Fax: +1 (800) 248-4724
Email:

This does not affect your rights to return damaged, defective or incorrect items.

Customers in the European Union

Customers in the European Union have the legal right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products except for digital items (eg: e-Books) where the item has been downloaded. We regret that we also cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.

To cancel your purchase you must contact us at the address below within the seven-working-day ‘cooling-off period’:

Taylor & Francis Customer Services
Bookpoint
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401
Email:

Please note that you are responsible for postage/carriage costs of returning the items to us unless the item is damaged or defective, or is different to the one you ordered. As soon as we receive notice of your cancellation of this order, we will refund the purchase price for that item. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Business Enterprise and Regulatory Reform website.

Journals

Missing Print Issues of Journals

My print copy of a journal has not arrived. Who do I contact?

If you have not received a print issue of a journal you have subscribed to, you must claim for a missing issue within six months of publication of that issue, contacting us at subscriptions@tandf.co.uk.

Please include the full title of the Journal you are missing, the year, volume and issue number. Also your full name, address and Customer Account/Order Number. For Society members please contact societies@tandf.com.

You must claim for a missing issue within six months of publication of that issue. Please include the full title of the Journal you are missing, the year, volume and issue number as well as the delivery name, address and account/order number if applicable. For more information, please refer to the Journals Help section on T&F Online.

Journal Subscription Queries

For enquiries about your institutional or personal rate subscription, please contact Subscriptions@TandF.co.uk.

For enquries about your society rate subscription, please contact Societies@TandF.co.uk.

Agents should contact tf.agents@informa.com or visit the Agents Page of the Taylor & Francis Journals website.

Quoting one of the following headings in the subject line of your email will help us to more quickly expedite your subscription query:

  • Change of Address
  • Cancellation
  • Claim
  • Hand Delivery Complaint
  • Payment Search
  • Price Request
  • Subs Order
  • Single Issue Order
  • Refund Further information and help can be found on the Journals Customer Service page of the Taylor & Francis Journals website.

Enquiries about eBooks

We have over 30,000 eBooks in the Humanities, Social Sciences, Behavioural Sciences, Built Environment, STM and Law, from leading imprints, including Routledge, Focal Press and Psychology Press. We are more than happy to answer any questions you may have about our eBooks. Please see the information below for how to browse and purchase.

eBooks for Individuals

Individuals can purchase eBooks from our complete range of 30,000 titles. Please visit the Taylor & Francis eBookstore to browse and purchase: www.ebookstore.tandf.co.uk.

Prices listed on the eBookstore are for individual purchasers only.

eBooks for Libraries & Institutions

If you are an institutional customer wishing to purchase networkable versions of our eBooks, please visit www.tandfebooks.com to browse our collection and to learn about the purchase options available. If you would like to ask us any further questions, please get in touch:

UK and Rest of World:
Tel: +44 (0)20 337 73804
Email: online.sales@tandf.co.uk

USA, Canada and South America:
Tel: 1-888-318-2367 (Toll Free)
Tel: 1-561-998-2505 (International)

Email: e-reference@taylorandfrancis.com

Help with your order?

North and South America
+1 (800) 634-7064
Asia, Australia, and New Zealand
+1 (859) 727-5000
Europe, Middle East, and Africa
+44 (0) 1235 400 524

Customer Service

North & South America
orders@taylorandfrancis.com
UK & Rest of World
tandf@bookpoint.co.uk
Technical Support
techsupport@taylorandfrancis.com

Order Enquiries – US, Canada, North & South America

Taylor & Francis
7625 Empire Drive
Florence, Kentucky 41042-2919, USA
Toll-Free Phone: +1 (800) 634-7064
Toll-Free Fax: +1 (800) 248-4724
Email:

Order Enquiries – UK, Europe, Asia, Australia & Africa

Taylor & Francis Customer Services
Bookpoint
130 Milton Park
Abingdon, Oxon OX14 4SB, UK
Telephone: +44 (0) 1235 400 400
Fax: +44 (0) 1235 400 401
Email: