1st Edition
irs Managing Conflict in the Workplace
182 Pages
by
Routledge
182 Pages
by
Routledge
179 Pages
by
Routledge
Also available as eBook on:
Conflict, bullying and harassment can destroy the foundations of the most enterprising organisations. Bullying is now a key complaint received by HR departments. Destructive conflict creates stress, which can lead to poor morale and performance, increased staff turnover and an overall decline in organisational effectiveness. The good news is destructive conflict can be reduced – but this is a... Read more
1. Conflict in the workplace
2. The causes of workplace conflict
3. The costs of conflict
4. Recognising the danger signs
5. The employer’s duty of care: The law
6. Establishing effective policies
7. Conflict management training
8. Reaching agreement in cases of conflict: The role of mediation
2. The causes of workplace conflict
3. The costs of conflict
4. Recognising the danger signs
5. The employer’s duty of care: The law
6. Establishing effective policies
7. Conflict management training
8. Reaching agreement in cases of conflict: The role of mediation
Biography
Heatheri Falconer
