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Dealing with Difficult Parents (School Leader Edition): How to Model, Coach, and Support Your Teachers book cover

2nd Edition

Dealing with Difficult Parents (School Leader Edition) How to Model, Coach, and Support Your Teachers

By Todd Whitaker, Douglas Fiore Copyright 2026
228 Pages
by Eye On Education

228 Pages
by Eye On Education

228 Pages
by Eye On Education
Also available as eBook on:
This school leader’s edition of Dealing with Difficult Parents is designed to help you with the specific challenges you face as a school leader when dealing with parents. The companion teacher's edition shows your teachers and other educators how they can communicate with parents more effectively. But with this administrator’s version, you’ll learn how you, as a leader, can—and must—support... Read more

1. Dealing with Difficult Parents: An Overview  Part I: Understanding Today’s Parents  2. Who Are These Guys? Understanding Parents’ Circumstances  3. Why Aren’t They On Our Side?  Understanding Parents’ Perceptions  Part II: How to Get Parents Off Our Backs and Onto Our Sides  4. Building Credibility: Everyone Wants to Associate with a Winner  5. Taking Your Classroom Social: Good News Builds Trust  6. Positive Communication with Parents: An Ounce of Prevention  7. The Power of Consistent, Proactive Parental Communication  Part III: Dealing with Difficult Parents: And Knowing When to Look Inward, Too  8. Initiating Contact with Parents  9. Calm Is Good  10. The Best Way to Get in the Last Word…  11. What If the Parent Is Right?  12. Do You Feel Defensive? If So, Something Is Wrong  13. The Blame Frame  Part IV: Dealing with Difficult Situations: The Nicer the Parent, the Harder It Can Be  14. Delivering Bad News  15. But Do Parents Feel They Got a Good Deal?  16. What If They Use the “F” Word—Fair?  17. Focus on the Future  18. Universal Strategies for Challenging Situations: And Ways to Keep Things From Becoming Escalated  Part V: Strategies for School Leaders  L1. Understanding Is Not an Excuse  L2. Identifying the Problem Before You Try to Solve It  L3. Supporting Your Staff  L4. Be Aware of What You Don't Know  L5. Dealing from the Role of a Leader  L6. The Principal Must Focus on the Future  L7. Always Show Concern  L8. The Fairness Doctrine  L9. What If We Are Wrong?  L10. Build Relationships Before You Need Relationships

Biography

Todd Whitaker (@toddwhitaker) is a leading presenter in the field of education and has written 65 books, including the bestseller What Great Teachers Do Differently. He is a former teacher, coach, and principal, and is currently a Research Professor at the University of Missouri.

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Douglas J. Fiore is Dean of the College of Education at the University of Central Missouri and is author of numerous books, including the popular textbook School-Community Relations, Sixth Edition.

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