Social media is having a profound, but not yet fully understood impact on public relations. In the 24/7 world of perpetually connected publics, will public relations function as a dark art that spins (or tweets) self-interested variations of the truth for credulous audiences? Or does the full glare of the internet and the increasing expectations of powerful publics motivate it to more honestly engage to serve the public interest?
The purpose of this book is to examine the role of PR by exploring the myriad ways that social media is reshaping its conceptualization, strategies, and tactics. In particular, it explores the dichotomies of fake and authentic, powerful and powerless, meaning and meaningful. It exposes transgressions committed by practitioners - the paucity of digital literacy, the lack of understanding of the norms of social media, naivety about corporate identity risks, and the overarching emphasis on spin over authentic engagement. But it also shows the power that closely networked social media users have to insert information and opinion into discussions and force authenticity and practitioner to make "false PR friends" less so.
This timely, challenging and fascinating book will be of interest to all students, researchers and practitioners in Public Relations, Media and Communication Studies.
1. Identify the Problems: Social media and public relations 2. “Don’t Do Anything Stupid”: Social media affordances, policies and governance agendas 3. Create Yourself: Corporate identity for interconnected publics 4. Speak the Truth: Transparency, power/knowledge and authenticity 5. Engage: One-way, two-way, and every-way 6. Connecting with Creativity: Worlds, identities, publics as content production and co-production 7. Activist Power: Critical public engagement 8. Protect Yourself: Issues of privacy and regulation 9. Know Your Risks: A collective orientation 10. Navigate the Issues: Situating power/knowledge within public relations 11. Public and Private Clashes and Collaborative Dialogue 12. Conclusion
Present academic thinking about PR and related communications reflects an unprecedented expansion and ferment in the discipline and many scholars believe that a radical ‘turn’ should be explored. Routledge New Directions in PR & Communication Research is a new forum for books of original research in this area. Its remit is to publish critical and challenging responses to continuities and fractures in contemporary PR thinking and practice, and its contested role in market-orientated, capitalist, liberal democracies around the world. The series reflects the multiple and inter-disciplinary forms PR takes in a post-Grunigian world; the expanding roles which it performs, and the increasing number of countries in which it is practised. Offering a new forum to debate these changes with peers around the world, it invites contributions from both established and new academics researching and teaching in these expanding fields of study.