The Naked Consultation A Practical Guide to Primary Care Consultation Skills, Second Edition

Introduction Part I: Deconstructing the consultation 1. Consultations: The good, the bad and the difficult 2. Models and milestones 3. In the beginning 4. Building rapport 5. Speaking the patient's language 6. Managing feelings: Your own and the patient's 7. Getting patients to tell you what's wrong 8. Summarising and reflecting 9. Giving information to patients 10. Safety-netting and ending 11. Managing time 12. Transactions in consultations 13. You, the patient and the computer 14. Looking after yourself 15. Tools and techniques for learning and improving consultation skills Part II: Tools and techniques for learning and improving consultation skills 16. Knowing where to start and what to learn 17. How adults learn 18. Working with colleagues to improve your consultation skills 19. Case discussion 20. Getting and giving effective feedback 21. Using role play to help with consultation techniques 22. Videoing 23. Consultation skills and the RCGP 24. Making a personal learning plan 25. Conclusion

Biography

Liz Moulton is a freelance general practitioner (GP) in West Yorkshire and a GP appraiser and advisor to the Royal College of General Practitioners (RCGP) Practice Support Unit. She graduated from Leeds University and was a GP registrar on the Airedale Training Scheme. She then worked in the Academic Primary Care teaching practice at the University of Dundee before settling in Yorkshire, working in two different GP training practices. Liz was a GP trainer for more than 20 years. She has been course organiser for the Leeds Vocational Training Scheme for general practice, served as associate and deputy director at Health Education Yorkshire and the Humber, worked in primary care development for Leeds Health Authority, and acted as a GP advisor to the UK Department of Health. Liz has also run many courses on consultation skills for GPs, GP registrars, nurses, and nurse practitioners, and was recently appointed to lead The Consultation and Teaching the Consultation modules for the University of Leeds’ masters’ level course for medical teachers. She was absolutely delighted to be awarded an MBE in 2005 for services to medicine and healthcare in Yorkshire.