Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to implement innovative new services, while also maintaining and updating the old. The efforts undertaken are immense, but how best to evaluate their success?
In this groundbreaking new book from Routledge, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or ‘UX’) research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do.
Edited by the team behind the international UX in Libraries conference, User Experience in Libraries will ignite new interest in a rapidly emerging and game-changing area of research. Clearly written and passionately argued, it is essential reading for all library professionals and students of Library and Information Science. It will also be welcomed by anthropologists and design professionals working in related fields.
"The question becomes how to get this book, these powerful chapters, into the right hands…There are no answers offered in this review, other than for practitioners to keep talking and sharing. If we’re lucky, with its honesty and rational approach, User Experience in Libraries: Applying Ethnography and Human-Centered Design can break through."— Heidi Steiner Burkhardt, University of Michigan Library, Weave: Journal of Library User Experience
1 Uncovering Complexity and Detail: The UX Proposition
Andy Priestner and Matt Borg
2 Using Ethnographic Methods to Study Library Use
3 Embracing an Ethnographic Agenda: Context, Collaboration, and Complexity
Donna M. Lanclos
4 Holistic UX: Harness Your Library’s Data Fetish to Solve the Right Problems
Matt Borg and Matthew Reidsma
5 Applying Human-Centred Design to the Library Experience
6 The Why, What and How of Using Ethnography for Designing User Experience in Libraries (and a Few Pitfalls to Avoid)
7 Identifying the Barriers: Taskscapes and the Social Contexts of Library UX
Andrew D. Asher
8 Illuminating Study Spaces at Cambridge University With Spacefinder: A Case Study
9 WhoHas?: A Pilot Study Exploring the Value of a Peer-to-Peer Sub-Lending Service
10 User Experience Beyond Ramps: The Invisible Problem and the Special Case
11 Changing the Dialogue: The Story of the Award-Winning Alan Gilbert Learning Commons
Rosie Jones and Nicola Grayson
12 UX and a Small Academic Library
13 Understanding Our Students and Ourselves: Transformative Library Instruction Through an Ethnographic Lens
Michael Courtney and Carrie Donovan
14 What Makes an Informal Learning Space?: A Case Study From Sheffield Hallam University
Bea Turpin, Deborah Harrop, Edward Oyston, Maurice Teasdale, David Jenkin and John McNamara
15 Spaces for Learning? Using Ethnographic Techniques: A Case Study From the University Library, Edge Hill University
16 Are You Sitting Comfortably . . . ?
17 UX in Libraries: Leaping the Chasm
Andy Priestner and Matt Borg