We put our customer voice at the forefront of all our conversations, ensuring that we are delivering the best possible customer experiences and meeting customers’ expectations. Through regular dialogue, we build long-term relationships within our Library Community to continually develop our products and services.
On this page, we’re delighted to showcase a number of videos featuring new initiatives and recent events that we’ve attended.
Stay tuned for more videos in the future!
This FreeBook provides a clear introduction to human-centered design, ethnographic methods, information access and exchange, as well as the use of physical space in the library – all of which is in light of the User Experience (UX) in the library.
Working in partnership to create an expanded perspective on our communities – sharing trends and themes that broaden the discussion and inspire new ideas.