There is an increasing population of students coming to college who challenge and frustrate staff. Students struggle with complex mental health problems, environmental stress, anger difficulties, and the potential for explosively acting out with threats or violence. This practical guide provides college and university staff with direction when working with these students in a variety of college environments, including community colleges, four-year institutions, and online learning environments. Coverage includes how to identify and assess students who are at risk, calm and de-escalate a crisis, motivate and inspire change, and how to manage and maintain change in a positive direction over time. Grounded in theory and research, this book offers practical and tangible advice and guidance to make it easier to assist students in need.
Table of Contents
Part I: Foundations and Theory
Chapter 1: Introduction: Defining Disruptive and Dangerous Behavior
Chapter 2: Understanding Student Backgrounds and Experiences
Chapter 3: Calming the Initial Crisis
Chapter 4: Motivating and Inspiring Change
Chapter 5: Managing Ongoing Behaviors
Chapter 6: The Campus BIT, Threat Assessment, Dangerousness
Part II: Practical Application
Chapter 7: Advice for Residential Life Staff
Chapter 8: Advice for Academic Advisors
Chapter 9: Advice for Front Office Staff
Chapter 10: Advice for Case Management Staff
Chapter 11: Advice for Student Activities Staff
Chapter 12: Campus-Wide Staff Training and Processes
Chapter 13: Conclusion
Afterword: A Little Dignity Please… Joseph Allen
Appendix A: Scenario-Based RA Training
Appendix B: Reality Therapy WDEP Worksheet
Brian Van Brunt is Senior Vice President for Professional Program Development at the National Center for Higher Education Risk Management (NCHERM), USA.
Amy Murphy is Assistant Professor of Student Development and Leadership in Higher Education at Angelo State University and formerly the Dean of Students at Texas Tech University, USA.
"An engaging, enjoyable, and highly readable book on a challenging subject! The specific examples and practical advice for various departments in student services should help bring down the stress levels for front-line staff in particular. Well done!"
—Cheryl Hagen, Vice President and Chief Student Affairs Officer, Schoolcraft College, USA