This short textbook consolidates all the key aspects of operations management into a concise and easily accessible reference tool.
Comprising the management of creating goods and delivering services to customers, operations management plays an essential role in the success of any organization. This book discusses the main areas of operations management, such as the design of the operations system, including product, process and job design. It also covers the management of operations, including lean operations and supply chain management.
Breaking the subject down into its key components, this book provides a core introduction for undergraduate students studying operations management as part of business and management degrees.
Table of Contents
1. Introduction 2. Operations Strategy 3. Process Types 4. Process Layout Types 5. Facility Design: Supply, Capacity and Location 6. Process Technology 7. Product and Service Design 8. Process Design 9. Job Design 10. Operations Planning and Control 11. Capacity Management 12. Inventory Management 13. Lean Operations 14. Enterprise Resource Planning 15. Supply Chain Management 16. Project Management 17. Quality 18. Performance Measurement and Improvement
Andrew Greasley lectures in operations management and simulation modelling at Aston Business School, Birmingham, UK. He is a renowned textbook author that has taught at numerous institutions across the UK, Europe and Africa.
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