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Advances in Tourism


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Tourist Customer Service Satisfaction An Encounter Approach

Tourist Customer Service Satisfaction: An Encounter Approach

1st Edition

By Francis P. Noe, Muzaffer Uysal, Vincent P. Magnini
May 08, 2015

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which ...

Drive Tourism Trends and Emerging Markets

Drive Tourism: Trends and Emerging Markets

1st Edition

Edited By Bruce Prideaux, Dean Carson
April 27, 2015

Since the post World War Two boom in private automobile ownership, Drive Tourism has transformed the tourism landscape by facilitating dispersal and the growth of attractions and tourism related infrastructure beyond the zones that had previously emerged around seaports and railway terminals. The ...

Tourism Supply Chain Management

Tourism Supply Chain Management

1st Edition

By Haiyan Song
November 14, 2011

Fierce global competition in the tourism industry is now focused on integral parts of supply chains rather than on individual firms. The highly competitive environment has forced tourism firms to look for ways to enhance their competitive advantage. Tourism products are often viewed by consumers as...

Sustainable Tourism in Rural Europe Approaches to Development

Sustainable Tourism in Rural Europe: Approaches to Development

1st Edition

Edited By Donald V. L. Macleod, Steven A. Gillespie
October 04, 2010

Rural Europe is a highly developed tourism region, representing advanced tourism experience and supposed modern approaches to this industry. That said, it remains highly sensitive and fragile in terms of environmental, social, economic and cultural impacts. This volume focuses on rural Europe as a ...

Tourist Experience Contemporary Perspectives

Tourist Experience: Contemporary Perspectives

1st Edition

Edited By Richard Sharpley, Philip R. Stone
October 04, 2010

To consume tourism is to consume experiences. An understanding of the ways in which tourists experience the places and people they visit is therefore fundamental to the study of the consumption of tourism. Consequently, it is not surprising that attention has long been paid in the tourism ...

Advances in Tourism Destination Marketing Managing Networks

Advances in Tourism Destination Marketing: Managing Networks

1st Edition

Edited By Metin Kozak, Juergen Gnoth, Luisa L.A Andreu
September 10, 2009

This volume provides original insight into the operational opportunities, challenges and constraints in managing Tourism Destination Marketing. It explores how the various tourist destination systems including tourist, places (as seen by the tourist), public and private tourism organisations and ...

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