1st Edition
Airline Customer Experience Digitalization in Passenger Services
Preface
Contributors
Chapter 1. Passenger-Centric Aviation: The Role of Digitalization from Booking to Boarding
Rhytheema Dulloo and Pramod Kumar. T
Chapter 2. Digital Savvy Passengers: Redefining Travel Experiences Through AI, Automation, and Hyper-Personalization
Udit Mamodiya and Indra Kishor
Chapter 3. Expectations and Elevated Experiences of the Digital-Savvy Passenger in the Modern Aviation Industry
Vijay Prakash Gupta
Chapter 4. The Role of Mobile Applications in Streamlining Passenger Services and Engagement
C.Vijai and S. Saravana Mahesan
Chapter 5. Telemedicine Solutions for Passenger and Crew Health in Aviation
Sumanta Bhattacharya and Bhavneet Kaur
Chapter 6. Performance Optimization in Aviation: A Digital Approach
Yusuf Kamal and Imran Ahmad
Chapter 7. Revolutionizing Passenger Services: Smart Cabin Technologies
Reena George
Chapter 8. Generative AI in Aviation: Transforming Passenger Experience and Operational Efficiency with Ethical AI
Rahul Vadisetty and Anand Polamarasetti
Chapter 9. Real-Time Flight Tracking: Transforming Disruption Management and Passenger Experience
Priya Sachdeva and Archan Mitra
Chapter 10. Data-Driven Catering: Reducing Food Waste and Maximizing Profits
Bhupinder Singh and Pushan Kumar Dutta
Chapter 11. Driving In-Flight Sales: Factors Influencing Passenger Purchase Decisions
Sathish A.S., R.Indradevi, Sathya N and Manoj Kumar Mishra
Chapter 12. Understanding Turnover in Aviation: The Role of Extrinsic Motivators
Neha Nazneen Siddiqui
Chapter 13. Retaining Aviation Talent: Motivational Strategies for Employee Engagement
Neha Nazneen Siddiqui
Chapter 14. Work-Life Balance Strategies for 24/7 Airport Ground Staff Operations
Neha Nazneen Siddiqui
Chapter 15. Cybersecurity in Aviation: Navigating Privacy and Legal Challenges
Nitish Kumar Ojha and Shamik Palit
Chapter 16. In-Flight Telemedicine: Ensuring Health and Safety Onboard
Wasswa Shafik
Chapter 17. Redefining Airline Loyalty Programs in the Digital Age
Partha Pratim Chakraborty
Chapter 18. The Design and Delivery of Aviation English Courses: Teachers’ Experiences and Practices
Nicole Falzon and Daniel Xerri
Chapter 19. The Impact of Artificial Intelligence on Future Sustainable Aviation
Tilmann Gabriel
Chapter 20. Methods for Fuel Efficiency: Leading towards Sustainable Aviation
Ayusman Acharya
Chapter 21. Aviation Laws in the Era of Artificial Intelligence
Shrabana Chattopadhyay and Shambhu Prasad Chakrabarty
Index
Biography
Pushan Kumar Dutta is an Associate Professor at Amity University Kolkata where he teaches and conducts research in the School of Engineering and Technology.
Martin Ricciuti is an aviation business management expert based in Kansas City, USA.
Ismail Bogrekci is a Professor at Aydin Adnan Menderes University, Turkey, and has a background in robotics, automation, and drones.
Sumeet Suseelan is an aviation industry expert and published author with over 15 years of experience spanning airlines, academia, and entrepreneurship.
