1st Edition

Analysing Student Feedback in Higher Education Using Text-Mining to Interpret the Student Voice

    238 Pages 28 B/W Illustrations
    by Routledge

    238 Pages 28 B/W Illustrations
    by Routledge

    Continue Shopping

    Analysing Student Feedback in Higher Education provides an in-depth analysis of ‘mining’ student feedback that goes beyond numerical measures of student satisfaction or engagement. By including authentic student voices for understanding the student experience, this book will inform strategies for quality improvement in higher education globally.

    With contributions, representing an international community of academics, educational developers, institutional data analysts and student-researchers, this book reflects on the role of computer-aided text analysis in gaining insight of student views. The chapters explore the applications of text-mining in different forms, these include varied institutional contexts, using a range of instruments and pursuing different institutional aims and objectives. Contributors provide insights enabled by computer-aided analysis in distilling the student voice and turning large volumes of data into useful information and knowledge to inform actions. Practical tips and core principles are explored to assist academic institutions when embarking on analysing qualitative student feedback.

    Written for a wide audience, Analysing Student Feedback in Higher Education provides those making informed decisions about how to approach analyses of large volumes of student narratives, with the benefit of learning from the experiences of those who already started treading this path. It enables academic developers, institutional researchers, academics, and administrators to see how bringing text mining to their institutions can help them in better understanding and using the student voice to improve practice.


    1. Discovering student experience: beyond numbers through words
    Elena Zaitseva, Elizabeth Santhanam and Beatrice Tucker

    Part I. Exploring collective student voice: approaches, tools and institutional insights

    2. Automating insights: Analysing the National Student Survey data using NVivo
    Steve Wright

    3. You articulate, we implement – adding constructive feedback coaching and automated text analysis in the course evaluation loop
    Yao WU and Graham Dawson

    4. Using Structural Topic Modelling to Estimate Gender Bias in Student Evaluations of Teaching
    Marshall A. Taylor, Ya Su, Kevin Barry and Sarah A. Mustillo

    Part II. Listening to diversity of student voices

    5. Guiding institutional analysis of diversity with coded comments
    Jason Leman

    6. Can you hear me now? Unmuting diverse student voices in Irish higher education
    Angela Short

    7. One voice? Investigating diversity in written student feedback
    Natalie Holland and Elena Zaitseva

    Part III. Looking across the student journey

    8. Can text analytics improve prospective student engagement?
    Robert Downie and Michel Rivard

    9. Mining Employability Narratives – from Semantic Analysis to Institutional Strategy
    Elena Zaitseva and Chris Finn

    10. Accessing the student voice: Australia’s CEQuery project
    Geoff Scott

    Part IV. Informing actionable insights and ethical approaches to decision making

    11. From anonymous student feedback to impactful strategies for institutional direction
    Elizabeth Santhanam, Bernardine Lynch, Jeffrey Jones and Justin Davis

    12. Supporting practical use and understanding of student evaluations of teaching through text analytics design, policies, and practices
    Gregory Hum, Brad Wuetherick and Yeona Jang

    13. Freeing the free-text comment: exploring ethical text mining in the higher education sector
    Jill R D MacKay

    14. Future directions and challenges in text analytics
    Beatrice Tucker, Elizabeth Santhanam and Elena Zaitseva


    Elena Zaitseva is the Academic Research and Development Officer at the Teaching and Learning Academy, Liverpool John Moores University, UK.

    Beatrice Tucker is the Evaluation Lead for the School of Medicine, University of Western Australia. 

    Elizabeth Santhanam is an Associate Professor and Evaluation Coordinator in the Learning and Teaching Centre,  Australian Catholic University.