In a global business environment characterized by volatility and change, the formation of enduring relationships with consumers is paramount, but also notoriously difficult. Developing a unique brand personality is increasingly recognized as a key method to achieving the goal of customer loyalty.
Focusing on the creation, development and management of brands in the world’s most dynamic, diverse and challenging business environment, Building Brands in Asia challenges the assumption that the continuing success of global brands in Asia is a given. The first part examines the challenge multinational corporations face in balancing brand consistency with local effectiveness. In the second part, attention shifts to Asian company brands, where the focus on branding has been relatively muted until now.
Through a variety of sector and country contexts – from facilities management to football clubs, places to pop bands, home appliances to home weaving - we narrate simply and clearly the value, meaning, auditing, aligning, extending and architecture of brands from the likes of Haier, Ah Yee Taung, Axis Bank, OCS, Caltex, Manchester United and Thai Airways in markets as diverse as Japan, Laos, Korea and Singapore. Replete with anecdotes, interviews and case studies, Andrews and Chew provide an insightful, detailed and timely examination for all those interested in today’s primary corporate preoccupation set in the world’s most exciting marketplace.
Table of Contents
Chapter 1. Introduction
Chapter 2 – Building Brands: Meaning, Value, Creation and Clothing
Chapter 3 – Developing the Brand: Focus, Consistency and Alignment
Chapter 4 – Marketing the Brand: Image Extension and Cross-border Development
Chapter 5 – Understanding Asia: From the Inside and Out
Chapter 6 – Brand Expressions I: Consumer Products
Chapter 7 – Brand Expressions II: Services
Chapter 8 – Postscript: Destination Asia
Tim G. Andrews, PhD, is a Senior Visiting Research Fellow at the Saw Swee Hock Southeast Asia Centre, London School of Economics and Political Science (LSE) and Associate Professor at Webster University (Thailand). He has consulted and published widely on the subject of brand development across Asia, co-edits the Marketing Management in Asia (2013) collection and is co-founding editor of the Routledge Working in Asia series.
Wilson Chew, DBA, is a Partner for Pricewaterhouse Coopers managing entrepreneurial and private clients based in Singapore. Formerly Group CEO for the Strategicom brand consultancy, he has co-authored several books on branding, including B2B: 10 Rules to Transform your Business into a Brand (MarshallCavendish, 2011)
Building Brands in Asia, is a timely and greatly welcomed addition to the branding oeuvre. The growing branding savoir-faire of Asian consumers demands greater sophistication in the management of Asian corporate, services and product brands. As such, Tim G. Andrews and Wilson Chew's book will be very much welcomed by brand managers in Asia and, more generally, will be of interest to brand managers and scholars alike.
Professor John M.T. Balmer, Professor of Corporate Brand/Identity Management, Bradford University School of Management, UK.
Asia is sure to become the biggest economic engine of the world. But Asia is not one market and it is not homogeneous, so it is difficult for Asian and Western companies to build strong and cohesive brands there. This book offers insights into what companies can do to ensure that the brand thrives across different geographic markets and cultures in Asia.
Jacky Tai, Director (Strategy) I Entrepreneurial and Private Clients Group, PwC
This is an interesting book. Firstly, the objective, made clear in the very first sentence: "This book seeks to shed new light on how brands are built in Asia through the eyes of those managing, enacting and consuming them". The focus is clear and we are offered case studies of local adaptations made by multinational corporations as well as case studies of local Asian brand management. Importantly, the authors are insiders and while the concept of brand building may not have changed significantly over the years, the means by which it may be achieved, certainly has, and, in Chapters Two to Four, the authors discuss the use of interactive digital media. Overall, this book makes a worthwhile contribution on a number of levels.
Stanley J. Paliwoda, Emeritus Professor of Marketing, University of Strathclyde, Scotland.