1st Edition

Building Cultural Competence Innovative Activities and Models

Edited By Darla K. Deardorff, Kate Berardo Copyright 2012
    400 Pages
    by Routledge

    400 Pages
    by Routledge

    For HR directors, corporate trainers, college administrators, diversity trainers and study abroad educators, this book provides a cutting-edge framework and an innovative collection of ready-to-use tools and activities to help build cultural competence—from the basics of understanding core concepts of culture to the complex work of negotiating identity and resolving cultural differences.Building Cultural Competence presents the latest work in the intercultural field and provides step-by-step instructions for how to effectively work with the new models, frameworks, and exercises for building learners’ cultural competence. Featuring fresh activities and tools from experienced coaches, trainers, and facilitators from around the globe, this collection of over 50 easy-to-use activities and models has been used successfully worldwide in settings that range from Fortune 500 corporations to the World Bank, non-profits, and universities. Learn updates on classic models like the DIE (Description, Interpretation, Evaluation) framework and the U-Curve model of adjustment. Engage in new exercises to help build intercultural competence, using the practical step-by-step guidance on how to effectively facilitate these activities. Stay relevant and have positive impact with clients, organizations, and students with these well-organized, easy-to-implement, and high impact collection of frameworks, models, and activities.The new, research-based models work for developing cultural competence in any environment, and for designing effective cultural competence courses. Education abroad administrators will be able to use these activities in their pre- departure orientations for students going abroad. Corporate human resource professionals will find these activities invaluable in cultural competence building programs.

    Acknowledgments Foreword Fons Trompenaars 1 HOW TO USE THIS BOOKKate Berardo and Darla K. Deardorff 2 THE DEVELOPING ART OF INTERCULTURAL FACILITATION Janet M. Bennett 3 HOW TO DESIGN AND ASSESS AN INTERCULTURAL LEARNING EXPERIENCE Jeanine Gregersen-Hermans and Margaret D. Pusch ACTIVITIES SECTION 1. Introduce Core Concepts SECTION 2. Understand Differences SECTION 3. Explore Cultural Values SECTION 4. Navigate Identity SECTION 5. Manage Cultural Transitions SECTION 6. Communicate Successfully SECTION 7. Build Global Teams SECTION 8. Resolve Differences SECTION 9. Develop Professionally Editors Contributors Index


    Darla K. Deardorff is Executive Director of the Association of International Education Administrators and Affiliated Faculty at Duke University, Nelson Mandela University (South Africa), and at Shanghai International Studies University (China).

    Kate Berardo is a facilitator, coach and consultant who specializes in global leadership development, communications, and diverse teams. Kate helps individuals and teams to increase effectiveness, reduce miscommunication, and build stronger working relationships. Her work has spanned more than eighteen countries, involved working with individuals from over fifty nations, and been the subject of media worldwide, including CNN's Business Traveler and the Gulf News. Kate is the founder of Culturosity.com, the co-author of Putting Diversity to Work (Thomson Learning, 2003), and an author of the Cultural Detective® Self-Discovery and Bridging Cultures packages. She holds a distinguished Masters in Intercultural Communication and has lived in the US, Spain, Japan, France, United Kingdom, and Denmark. She is certified in the Myers-Briggs Type Indicator and Argonaut Online and is an active committee member of the Society for Intercultural Education, Training and Research.

    “This book brings creativity and innovativeness to training tools, models, and activities. I fully agree with the authors that it is amazing that this important field of endeavor has made so little progress in the last 30 years. The cry for intercultural competence becomes louder at a time when we don't have to travel to find an increasingly diverse population, and thus training is needed now more than ever.”

    Fons Trompenaars, founder of Trompenaars Hampden-Turner, a major multinational consulting firm with offices in The Netherlands, Japan, Singapore, and US

    “Building Cultural Competence makes a valuable contribution to intercultural trainers by presenting 50+ innovative activities designed specifically for the development of intercultural competence and framing the use of these activities in terms of intercultural facilitation and intercultural development.”

    R. Michael Paige, author of Education for the Intercultural Experience and Professor of International and Intercultural Education

    University of Minnesota

    “A new book of training activities is always welcome, but this volume offers something more: a thoughtful, careful analysis of how to design and execute relevant cultural training. You get the toolkit, in short, as well as guidance from some of the master builders.”

    Craig Sorti, author, trainer and consultant in intercultural communications