Building Quality Management Systems Selecting the Right Methods and Tools

Introduction
Knowledge-Based Economies, Competitiveness, and Innovation
     Quality Management Systems
     QMSs and Competitive Advantage
     Innovation and Design
From Quality Inspection to Business Excellence
A Systems Approach to Quality Management Systems
     Quality Management Systems and Business Strategy Alignment
Measuring QMS Performance
Understanding the Way to Business Excellence
     Understanding the Vision and the Future
Summary
     Key Points to Remember
References
Further Suggested Reading

Business Excellence Models
Introduction—QMSs and Business Models
Business Excellence Models
Evolution of BEMs
Comparison of QMSs
Quality Management Standards
Leading to an Integration of Management Standards
Summary
     Key Points to Remember
References
Further Suggested Readings

Process Management
Introduction
Managing by Processes
     Defining Processes
     Importance of Process Management
Role of Information Technology (IT)
     Developing IT Competence
     IT in Process Management
Identifying Key Processes
Value Stream Mapping and Modeling
Process Improvement Agenda
Summary
     Key Points to Remember
References
Further Suggested Readings

Quality Management Systems and Business Processes Diagnostic
Introduction
Defining the QMS Maturity Level
     Interpretation and Diagnosis
     Performing the Assessment Using the MDI
Identifying Strengths and Opportunities for Improvement in the Organization’s Business Processes: A Self-Assessment Approach
     A Best-Practice Approach for Conducting a Self-Assessment Process
          Stage 1: Setting the Organizational Environment for the Self-Assessment Process
          Stage 3: Forming and Training the Assessment Team
          Stage 4: Collecting the Data and Information Needed for the Self-Assessment Process
          Stage 5: Assessing and Scoring
          Stage 6: Achieving Consensus
          Stage 7: Producing the Feedback Report
Quality Management Audits
Role and Importance of the QMS and Business Processes Diagnostic on Operational Improvement and Business Strategy
Summary
     Key Points to Remember
References
Further Suggested Reading

Strategic Quality Planning
Introduction
Strategic Decision Making—Why Does It Matter?
Strategic Quality Planning Model for the QMS
     First Stage: Business Analysis
     Second Stage: Strategy Formulation—Objectives, Mission, Vision, and Values
     Third Stage: Deployment—Putting Plans into Action
     Fourth Stage: Evaluation and Control—Setting the Metrics to Measure Performance
Using SQP in a Pharmaceutical Company
     Cost–Benefit and Non-Cost–Benefit Analysis
Summary
     Key Points to Remember
References
Further Suggested Reading

Building the QMS and Business Improvement Plan by Selecting the Right Models, Methods, and Tools
Introduction
Business and Quality Improvement Models, Methods, and Tools: A Classification
Selection Criteria
     Criterion 1—Needs
     Criterion 2—Cost–Benefit
     Difficulties with Cost–Benefit Analyses
     Criterion 3—Resources
     Identification of Resource Needs
          Allocation of Resources
     Criterion 4—Capabilities
          Identification of Capability Needs
Selecting the Right Models, Methods, and Tools
     Previous Stages to the Selection of Business and Quality Improvement Models, Methods, and Tools
     Selecting the Right Models, Methods, and Tools
     Diagnostic and Selection of the Right Models, Methods, and Tools
Summary
     Key Points to Remember
References
Further Suggested Reading

QMS Implementation
Introduction
QMS Implementation Challenges
Critical Success Factors for the Implementation of the Selection Methodology
     CSF 1: Strong Committed Leadership and Good Decision Making
     CSF 2: Motivated, Committed, and Participative Labor Force
     CSF 3: Process-Oriented Focus
     CSF 4: Organizational Culture That Supports Continuous Improvement (CI)
     CSF 5: Effective Communication
Awareness of Some Barriers to QMS Implementation
Managing Change
Linking to Selection Methodology
Summary
     Key Points to Remember
References
Further Suggested Reading

QMS and Business Processes Evaluation
Introduction
Follow-Up Activities
Follow-Up Evaluation Method
     Defining the QMS Maturity for Follow-Up Eva
     Follow-Up Evaluations for Business Processes
     Follow-Up Evaluations of Quality Management Audits
Lessons Learned and the Management of Knowledge for Business Excellence
Summary
     Key Points to Remember
Further Suggested Reading

Beyond Quality Management Systems
Brief Summary
Quality Management Culture: A Way of Life
The Never-Ending Improvement Process
     Customers’ Needs, Requirements, and Expectations
     Set Specific Objectives
     Value-Added and Business Value-Added Processes
     Review and Evaluate Progress toward Objectives
     Quality Methods and Tools
Becoming a World-Class Organization
Summary
     Key Points to Remember
References
Further Suggested Reading

Index

Biography

Luis Rocha-Lona, Jose Arturo Garza-Reyes, Vikas Kumar