1st Edition

Communication and Organizational Knowledge Contemporary Issues for Theory and Practice

Edited By Heather E. Canary, Robert D. McPhee Copyright 2011
    344 Pages
    by Routledge

    344 Pages
    by Routledge

    This book provides an overview of communication-centered theory and research regarding organizational knowledge and learning. It brings the work of scholars in communication, management, information technology, and other disciplines together in a coherent volume that represents existing research and theory on communication-related knowledge work. Chapters address what constitutes knowledge, how knowledge functions within and across organizations, and how organizational members develop and manage knowledge for organizational purposes. The book also provides a forum for these scholars to pose directions for future research and theorizing. It will serve as a reference tool for scholars and practitioners to identify and understand communicative features of organizational knowledge processes.


    Haridimos Tsoukas


    List of contributors

    1. Introduction: Toward a Communicative Perspective on Organizational Knowledge

    Heather E. Canary and Robert D. McPhee

    Section I

    The Communicative Practices of Organizational Knowledge

    2. Heterogeneity in Knowledge and Knowing: A Social Practice Perspective

    Timothy Kuhn and Amanda J. Porter

    3. Knowledge, Belonging, and Communities of Practice

    Joel O. Iverson

    4. Challenges of Implementing Systems for Knowledge Management: Static Systems and Dynamic Practices

    Michele H. Jackson and Julie Williamson

    5. The Politics of Knowledge: A Critical Perspective on Knowledge and its Management

    Alexander Lyon and Joseph L. Chesebro

    Section II

    The Communicative Connections of Organizational Knowledge

    6. Information, Technology, and Knowledge Sharing in Global Organizations: Cultural Differences in Perceptions of Where Knowledge Lies

    Paul M. Leonardi

    7. Transactive Memory and Organizational Knowledge

    Edward T. Palazzolo

    8. Communication and Knowledge-sharing Errors in Groups

    Andrea B. Hollingshead, David P. Brandon, Kay Yoon, and Naina Gupta

    9. Problems and Promises of Managing Explicit Knowledge: The Ideal Case of University Research

    Steven R. Corman and Kevin J. Dooley

    Section III

    The Communicative Technologies of Organizational Knowledge

    10. The Utility of Information and Communication Technologies in Organizational Knowledge Management

    Andrew J. Flanagin and Melissa Bator

    11. Knowledge Management Systems and Work Teams

    Michelle Shumate

    12. Knowledge Utilization in Electronic Networks of Practice

    Liqiong Deng and Marshall Scott Poole

    Section IV

    The Communicative Contexts of Organizational Knowledge

    13. Managing Community Risks through a Community-Communication Infrastructure Approach

    H. Dan O’Hair, Katherine M. Kelley, and Kathy L. Williams

    14. Knowledge Types in Cross-System Policy Knowledge Construction

    Heather E. Canary

    15. Coaching to the Craft: Understanding Knowledge in Health Care Organizations

    Alexandra G. Murphy and Eric M. Eisenberg

    16. Socializing Organizational Knowledge: Informal Socialization through Workgroup Interaction

    Karen K. Myers

    Conclusion: Moving Forward with Communicative Perspectives on Organizational Knowledge

    Robert D. McPhee, Heather E. Canary, and Joel O. Iverson


    Heather E. Canary is Assistant Professor in the ASU Phoenix Humanities and Arts
    Faculty. Her research interests include family and organizational communication processes, particularly involving issues such as disability and public policy where organizational and family processes intersect.


    Robert D. McPhee is Professor of Communication in the Hugh Downs School of Communication at Arizona State University. His research interests include structuration theory, organizational constitution, and communication theory.