1st Edition

Cultural Competency for Emergency and Crisis Management Concepts, Theories and Case Studies

Edited By Claire Connolly Knox, Brittany "Brie" Haupt Copyright 2020
    276 Pages 7 B/W Illustrations
    by Routledge

    276 Pages 7 B/W Illustrations
    by Routledge

    Disasters are complex and dynamic events that test emergency and crisis professionals and leaders – even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management.

    Key Features

    • An in-depth understanding of cultural competence makes it well suited for teaching effectively in emergency preparedness
    • Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management
    • National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources
    • Pedagogy and andragogy theories that drive design and implementation
    • Pre- and post-tests for each case study allow faculty and trainers to empirically measure the participants’ learning outcomes
    • Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment

    With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities.

    1. Introduction

    Claire Connolly Knox and Brittany "Brie" Haupt

    2. Cultural Competency Historical Presence and Development

    Brittany "Brie" Haupt

    3. Cultural Competency in Emergency and Crisis Management

    Claire Connolly Knox and Brittany "Brie" Haupt

    4. Facilitating Difficult Conversations

    Brittany "Brie" Haupt and Claire Connolly Knox

    5: Preparing Schools for Active Threats

    Mark Landahl and Stephen S. Carter

    6. Evacuation of an At-Risk Population: Cultural Competency and Ensuring Safety

    Alessandra Jerolleman and Jerry V. Graves

    7. Wildfires and Homelessness in the United States

    Brittany "Brie" Haupt

    8. Disaster Shelter Planning for Special Needs Populations

    Susan Spice

    9. Consequence Management and HAZMAT Incidents

    Thomas Carey

    10. Accommodating Special Needs Populations in Disaster Management: The Case of Children with Autism Spectrum Disorder

    Keith D. Revell

    11. Diversity During a Storm: Accommodating Religious Minorities in an Evacuation Shelter

    Abdul Samad, Keith D. Revell and N. Emel Ganapati

    12. Teaching Preparedness, Warning, and Protective Action with a Social Vulnerability Twist

    DeeDee Bennett and Emily MacNabb

    13. Cultural Competence and Disaster Management: Flooding in Coastalville

    Frannie Edwards

    14. Response to Ebola Virus Outbreak in a Refugee Camp: Local Contexts vs. International Standards

    Yoon Ah Shin and Jungwon Yeo

    15. Cultural Competence Training for International Response and Recovery Workers

    Christa Remington

    16. Disaster Relief in a Conflict Zone: The Case of Syria

    James Ramsay


    Claire Connolly Knox, Ph.D., is an associate professor and the director of the Master of Emergency and Crisis Management program in the School of Public Administration at the University of Central Florida. Her research interests include environmental vulnerability and disaster response, environmental policy and management, Habermas Critical Theory, and the scholarship of teaching and learning. She has published in multiple journals, including Public Administration Review, Coastal Management Journal, Disaster Prevention and Management, Journal of Environmental Policy and Planning, Environmental Politics, Administration & Society, Journal of Emergency Management, and Journal of Public Affairs Education. She is chair of ASPA’s Section on Emergency and Crisis Management, associate editor for Emergency Management for Public Administration Review, and editorial board member for the International Journal of Security, Preparedness and Resilience Education, and she is the past chair for FEMA’s Scholarship of Teaching and Learning special interest group. She has won multiple awards for her research and teaching, including the 2015 Florida Emergency Preparedness Association’s Gary Arnold for her dedication to improving Florida’s emergency management community through higher education.

    Brittany “Brie” Haupt, Ph.D., is an assistant professor at Virginia Commonwealth University. Her previous educational achievements contributed to developing her passion for increasing her cultural competency and becoming trained in diversity education and multiculturalism, as well as intercultural dialogue and community development. Her research interests include cultural competency, emergency management communication, community resilience, and competency-based education. She has published in Public Administration Review; Journal of Public Affairs Education; Disaster Prevention and Management; Risk, Hazards, & Crisis in Public Policy; Journal of Emergency Management; and the Frontiers in Communication section on disaster communications. In addition, she has presented at the American Society for Public Administration, the Association for Public Policy Analysis and Management, Public Administration Research conferences, as well as presented for the Federal Emergency Management Agency on a case study created for diversity education–related training. Her professional efforts were acknowledged through selection as the American Society for Public Administration’s Founders Fellow in 2017, as well as an International Scholar Workshop participant in Chennai, India.

    Winner of ASPA's Section for Democracy and Social Justice (DSJ) Best Book Award 2021

    'Cultural Competency for Emergency and Crisis Management: Concepts, Theories, and Case Studies is a foundational introduction to cultural competency within the emergency management enterprise.'

    Antoine B. Richards, Journal of Homeland Security and Emergency Management

    'This book provides solid foundation in a critically important area of emergency management. Knox & Haupt present a compelling guide for ensuring optimal outcomes when working with diverse populations in crises. It should be on every emergency planner’s desk, and consulted regularly!'

    John J. Kiefer, Ph.D., Professor and Director, MPA Program, University of New Orleans

    'Cultural Competency for Emergency and Crisis Management addresses two major goals of professionals and professors in the disaster field: increased understanding of social vulnerability and improved instruction relating to the scholarship of teaching and learning. Knox, Haupt and the other authors of this book do a wonderful job providing the context for their cases along with other useful materials to facilitate in-class exercises. This book will increase comprehension among students and ultimately improve the performance in emergency management.'

    David A. McEntire, Ph.D., Dean, College of Health and Public Service, Utah Valley University

    'Knox and Haupt have put together an excellent resource for faculty wishing to add coverage of cultural competency in their emergency management courses. The chapters provide case studies illustrating why cultural competency is important in situations ranging from managing active shooter incidents in schools, to accommodating the homeless during wildfire evacuations, autistic children in disasters, and religious minorities in emergency shelters. There are also chapters on teaching preparedness to vulnerable populations and dealing with cultural issues in an Ebola outbreak in a refugee camp and delivering disaster relief in Syria. The case studies include discussion questions and assessment tools.'

    William L. Waugh, Professor Emeritus, Georgia State University