1st Edition

Designing Technical and Professional Communication
Strategies for the Global Community

  • Available for pre-order. Item will ship after November 25, 2021
ISBN 9780367549602
November 25, 2021 Forthcoming by Routledge
360 Pages 57 B/W Illustrations

USD $59.95

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Book Description

This concise and flexible core textbook integrates a design thinking approach, rhetorical strategies, and a global perspective to help students succeed as technical and professional communicators in today’s multimodal, mobile, and global community.

Design thinking and good communication practices are rooted in empathy and human values. The integrated approach fosters students' ability to address the complex problems they will face in their careers, where they will collaborate with people who present diverse expertise, cultures, languages, and values. This book introduces the knowledge and skills as well as agile activities that help students communicate on projects locally and globally. Parts One and Two introduce strategies for design thinking, audience analysis, communicating ethically, and managing projects to define problems and implement solutions. In Parts Three and Four, students learn to compose content in text and visuals. They learn to structure and deliver content by choosing the right genre or developing an approach and selecting effectively from the communication options available in today's multimodal environment.

Designing Technical and Professional Communication serves as a flexible core textbook for technical and professional communication courses. 

An instructor’s manual containing exercises, sample syllabus, and guidance for teaching in a variety of settings is available online at www.routledge.com/9780367549602.

Table of Contents

Part 1: Communicating in the Global Community

1. Communicating by Design

2. Communicating with Diverse Audiences in a Multimodal Environment

3. Communicating Ethically and Professionally

4. Communicating Collaboratively

Part 2: Managing Projects through Design

5. Defining the Problem or Opportunity

6. Generating and Evaluating Empirical Information

7. Incorporating Sources: From Research to Communicating

Part 3: Designing Content for Audiences

8. Explaining and Persuading

9. Composing Visuals

10. Composing and Structuring Text

11. Revising the Design

Part 4: Applying Design to Technical and Professional Communications

12. Career-related Communications

13. Proposals and Grants

14. Business Plans

15. Brief Reports

16. Formal Reports

17. Instructions

18. Correspondence and Online Conversations

19. Presentations, Posters, and Pitches

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Deborah C. Andrews is Professor of English, Emerita, and former director of the Center for Material Culture Studies at the University of Delaware.

Jason C.K. Tham is Assistant Professor of technical communication and rhetoric at Texas Tech University, where he co-directs the User Experience (UX) Research Lab and UX student organization.