1st Edition

Developing Quality Systems in Education

Edited By Geoff Doherty Copyright 1995
    348 Pages
    by Routledge

    346 Pages
    by Routledge

    Educational institutions have not escaped the influence of the quality movement, and the FE sector in particular is now being actively encouraged to introduce the BSI's quality assurance standard BS5750. Universities and schools are also attracted by a standard which should improve, if not quality itself, then the management of quality. This book presents an overview of the pitfalls and problems of implementing quality standards in education. It explores theoretical issues, such as the relationship between the customer and academic culture. It also has a strong practical theme, looking at the advantages and disadvantages of quality systems, case studies of attempts at implementation and proposals for future developments across the education sector as a whole.

    Part I Some general and theoretical issues 1 Introduction: the concern for quality 2 The consumer paradigm in public management 3 Quality issues in higher education: a post-modern phenomenon? 4 The idea of quality: voicing the educational 5 Total Quality Management in education: the theory and how to put it to work 6 Is there a place for Total Quality Management in higher education? 7 Staff appraisal training and Total Quality Management Part II Higher education 8 Total Quality Management in higher education: learning from the factories 9 Bringing total quality improvement into the college classroom 10 Doing Total Quality Management the hard way: installing BS 5750/ISO 9001 at the University of Wolverhampton 11 A foot in two camps: doing BS 5750/ISO 9001 in higher education and industry Part III Further and vocational education 12 A quality journey: the experience of Avon Training and Enterprise Council 13 From systems to leadership: the development of the quality movement in further education 14 Listening to the voice of the customer 15 Sandwell College and BS 5750: a syncretistic pilgrimage? Part IV Schools 16 The application of quality management principles in education at Mt Edgecumbe High School, Sitka, Alaska 17 The Buckpool experience of developing quality systems 18 On the road to quality 19 Networking for quality improvement: a Local Education Authority strategy


    Geoffrey D. Doherty is Professor and Dean of the Faculty of Education at the University of Wolverhampton.