1st Edition

Developing Support and Allied Staff in Higher Education

192 Pages

by Routledge

Description

This work brings together the trends, intiatives and thinking about support staff in further and higher education, and how to develop potential and use their expertise to the full. It links strategy with action, and explains why it is worth committing effort and resources to this group.

The contributors, Acknowledgements, Introduction: The undervalued resource, 1 Induction and appraisal: vital or simply a burden?, 2 Quality assurance and service delivery, 3 Teams, team working and problem-solving, 4 The use of vocational qualifications, standards and competences in the development of allied and support staff, 5 To accredit, or not to accredit?, 6 The impact of new technology and implications for support and allied staff training, 7 The management of pressure and prevention of stress, 8 It's not just courses: other ways of developing higher education support staff, 9 The Investors In People initiative and its implications for support staff in higher education, 10 Developing managers: towards management learning, 11 Operating staff development effectively in higher education: a departmental perspective, 12 A staff developer's perspective, 13 Towards the millennium and beyond, Glossary, Index