1st Edition
Difficult Conversations in Education, Health and Social Care How to Talk About What Really Matters and What to Do When it All Goes Wrong
Chapter 1 Introduction; It’s Not Just About Words
PART 1: HOW TO HAVE EFFECTIVE CONVERSATIONS
Chapter 2 How to Be An Effective Communicator
Chapter 3 Are You Really Listening?
Chapter 4 How to Take the ‘Difficult’ Out Of Difficult Conversations
PART 2: WHY DOES IT ALL GO WRONG – AGAIN AND AGAIN...AND AGAIN ?
Chapter 5 Monkeys with Smartphones? -When Our Emotions Take Control
Chapter 6 It’s All About Relationships
Chapter 7 ‘Charlie is Having a Bad Day!’: a Case study
PART 3: HOW TO TALK ABOUT WHAT REALLY MATTERS
Chapter 8 Communication in Context
Chapter 9 How to Talk About Sexuality and Gender – Rylee Spooner
Chapter 10 Uncomfortable Conversations about Race – Mia Edwards
Chapter 11 Trauma Informed Approaches – Sam McNally
Chapter 12 Conclusion
Biography
Becky Edwards is a Senior Lecturer in Childhood Studies at the University of Chichester, UK, an award-winning children’s author and co-founder of the Parent and Carers Support Organisation (PACSO). In her roles as a primary school teacher, children’s centre manager, and lecturer, Becky has extensive experience of supporting children, students, and families from diverse backgrounds in many different situations.
Chris Smethurst is Co-Director of the Institute of Education, Health, and Social Sciences at the University of Chichester, UK. Chris has a background in community work, youth work, residential childcare, and field social work, specialising in learning disabilities and mental health teams. Together with Becky, Chris co-developed the ‘From Adversity to University’ project, which helps marginalised individuals engage with higher education.
