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Digital Transformation of the Public Sector: Towards Agile, Human-Centered Public Administration book cover

1st Edition

Digital Transformation of the Public Sector Towards Agile, Human-Centered Public Administration

Edited By Andrea Tomo, Aizhan Tursunbayeva, Mario Pezzillo Iacono, Gilda Antonelli Copyright 2027
208 Pages 9 B/W Illustrations
by Routledge

208 Pages 9 B/W Illustrations
by Routledge
Also available as eBook on:
Digital transformation has challenged public administrations in terms of their decision-making processes, relationships with citizens and internal management issues, such as workflows, teamwork, leadership, culture and human resources management. Digitalization processes have brought about the introduction of new forms of working that have revolutionized traditional work practices by redefining... Read more

1. Digital Transformation of the Public Sector: Integrating People, Processes, and Models in a Holistic and Multidimensional Approach

Andrea Tomo, Aizhan Tursunbayeva, Mario Pezzillo Iacono, Gilda Antonelli

 

2. Exploring the Relationship Between HRM, Technology and Behaviours in the Digitalised Public Sector

Federica Langella, Andrea Tomo, Gianluigi Mangia, Paolo Canonico, Lorenzo Mercurio

 

3. Technology-Enabled Working Arrangements and HRM Practices in the Public Sector: A Systematic Literature Review of Case Studies

Luiza Gaysina, Aizhan Tursunbayeva, Alessia Berni, Luigi Moschera, Andrea Tomo

 

4. Rethinking the Concept of Competencies for Public Managers

Mario Pezzillo Iacono, Marcello Martinez

 

5. Mapping Digital Transformation in Public Sector: Insights and Future Research

Luiza Gaysina, Alessia Berni, Aizhan Tursunbayeva, Luigi Moschera

 

6. How to Deal with Hybrid Work: Pros and Cons of Going Hybrid

Gilda Antonelli, Filomena Pagnozzi

 

7. The Use of Digital Twins in the Public Sector: A Comparison of Public Administrations across Europe

Federica Langella, Andrea Tomo, Gianluigi Mangia, Paolo Canonico, Lorenzo Mercurio

 

8. From Digital Tools to Public Value: Implications for Public Managers' Learning

Andrea Tomo, Aizhan Tursunbayeva, Mario Pezzillo Iacono, Gilda Antonelli

Biography

Andrea Tomo is Associate Professor of Organization Studies at the University of Naples Federico II, Italy, and Principal Investigator/Scientific Coordinator of the PRIN research project “Towards an agile public sector”. He is a member of the scientific committee of the Executive Master in Public Managerial Practices and the Executive Master in Digital Transformation of the Public Administration at the University of Naples Federico II.

Aizhan Tursunbayeva is Associate Professor at the University of Naples Parthenope, Italy. Aizhan researches AI, and the Future of Work and HRM. She is a Senior Associate Editor for the European Management Journal and an Associate Editor for the International Journal of Human Resource Management.

Mario Pezzillo Iacono is Full Professor of Organization Studies at the Department of Economics, University of Campania “Luigi Vanvitelli”, where he teaches Business Organization and Human Resource Management. He serves as Chair of the Bachelor’s Degree Programme in Business Administration and Chair of the Master’s Degree Programme in Economics and Management.

Gilda Antonelli is Full Professor of Organizational Design and Human Resources Management at the Department of Economics, University d’Annunzio (Italy). She holds a Ph.D. in Organization, Technology, and Human Resources. Her research lies at the intersection of HRM and Change Management, focusing on e-HRM, ethics in AI HRM practices, and the future of work. She is co-founder of the CNOW Lab - Changing Nature of Work - which focuses on studying the evolving nature of work and organizational models.

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