Effective Communications for Project Management: 1st Edition (Hardback) book cover

Effective Communications for Project Management

1st Edition

By Ralph L. Kliem, PMP

Auerbach Publications

240 pages | 50 B/W Illus.

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Hardback: 9781420062465
pub: 2007-11-28
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Description

Effective communication on projects is a challenging, ongoing process for project managers and stakeholders at all levels within an organization. Project managers experience the greatest challenge due to the nature of their position. They set up and regulate communications that support a project overall.

Effective Communications for Project Management examines elements of effective communications and describes the role that a Project Management Information System (PMIS) has in helping project managers become better communicators. Based on the author’s practical experience and insight as a project and program manager, the book describes the role of personaltiy and its effect on the communications process. It also details the seven elements of effective communications:

  • Applying active and effective listening
  • Preparing the communications and establishing an issues management process
  • Drafting and publishing documentation
  • Conducting meetings
  • Giving effective presentations
  • Developing and deploying a project website
  • Building a project war room

Containing examples and checklists that are adaptable to almost any project environment, this book is an invaluable resource that not only demonstrates how to attain effective communications, but also how communications can effect a project’s bottom line.

Table of Contents

  THE ELEMENTS OF PROJECT COMMUNICATIONS

Understanding the Communications Process

The Communications Process

Sender and Receiver

Message

Medium

Feedback

Variables

Setting

At the Center

A Difficult Process

Getting Started

PROJECT MANAGEMENT INFORMATION SYSTEM (PMIS)

Definition and Components

Key Characteristics

Roles

Developing an Automated PMIS

Data vs. Information

Types of Repositories

Fine Distinction

Never-Ending Construction

Getting Started

PERSONALITY STYLE AND COMMUNICATIONS

Caveats

Many Models

Myers-Briggs Temperament

Birkman Model

Color Code

Multiple Intelligences

Enneagram

Herrmann Brain Dominance

Organizational Engineering

Many More Models

Getting Started

APPLYING ACTIVE AND EFFECTIVE LISTENING

PMIS Contributions

Active and Effective Listening

Two Important Reasons

Why Few People Listen Effectively and Actively

Four Steps for Effective and Active Listening

Hear

Clarify

Interpret

Respond

Most Important Skill

Getting Started

PREPARING THE COMMUNICATIONS MANAGEMENT PLAN AND ESTABLISHING THE ISSUES MANAGEMENT PROCESS

PMIS Contributions

Communications Management Plan

Purpose

Characteristics

Challenges

Implementation Suggestions

Issues Management

Getting Started

DRAFTING AND PUBLISHING DOCUMENTATION

PMIS Contributions

Why Writing Matters

Too Little Importance

PM as Writer

Documentation Phases

Defining Readers

Determining Goals

Conducting Research

Preparing an Outline

Creating the Document

Properness

Conducting the Review

Revising the Manuscript

Receiving Approval or Disapproval

Publishing or Distributing the Document

Maintaining and Updating Documents

Different Types of Supporting Material

Common Types of Documentation

The Project Manual

The Right Amount

Getting Started

CONDUCTING MEETINGS

PMIS Contributions

Reasons for Meetings

Reasons for Meeting Failure

Indicators of Poor Meetings

Key Steps for Successful Meetings

Planning the Meeting

Conducting the Meeting

Following Up on Results

Passing through the Impasse

Dealing with “Bad Eggs”

Worst and Best of Times

Virtual Meetings

Rules for Meetings

Getting Started

GIVING EFFECTIVE PRESENTATIONS

PMIS Contributions

Many Opportunities to Present

Loss of Effectiveness

Types of Presentations

Characteristics of an Effective Presentation

Preparation

Rehearsal

Delivery

Post-Delivery

Summary

Getting Started

DEVELOPING AND DEPLOYING A WEB SITE

PMIS Contributions

Three Main Advantages

Two Main Challenges

Important Guidelines

Sharing And Visibility

Getting Started

BUILDING WAR ROOMS

PMIS Contributions

Many Pluses

Key Steps

Challenges

Getting Started

THE KEY TO EFFECTIVE LEADERSHIP

REFERENCES

GLOSSARY

            

Subject Categories

BISAC Subject Codes/Headings:
BUS101000
BUSINESS & ECONOMICS / Project Management
COM032000
COMPUTERS / Information Technology