In the wake of the profound upheavals that our society has been facing, the business world is undergoing change. Values such as trust, well-being, sustainability, respect for human beings and their deeper ambitions are becoming increasingly important. Corporations and professionals can achieve and maintain success only if they can bring their relationship with their customers to a new, higher level. The condition that links the two is very similar to that created when we fall in love. The organizational models and marketing approaches based on the metaphor of war, and the inherent rhetoric of "command and control", are no longer valid; to form such a bond we need love. The authors are aware of this. Since 2013, in collaboration with international scholars, they have been studying the new market dynamics and the fundamental role of ethics in gaining commercial results. While their previous book Sales Ethics (Business Expert Press, 2015) helped to set up and manage customer relationships based on trust and fairness, this new book will support you in building your business strategy and designing marketing tools (from customer analysis, to the definition of your offer and the style of communication, up to the positioning of prices and the management of resources) in the light of a new model, the Loving Business Model, which aims to make the customer fall in love with you, and you with your work. This book, like its predecessor, is the result of independent research conducted between Italy and the United States combined with the authors’ many years of professional experience. It contains the most up-to-date and effective techniques available in the modern marketing landscape, supported by case studies, concrete examples and activities, which will guide you to put your newly acquired knowledge into practice.
Foreword by Prof. Antony Buono
1. The context
2. Reference models for Engaging the Heart in Business
3. Business through Love 4. Love YOURSELF Branding and Identity
5. Love WHY you DO IT Having clear and shareable goals
6. Love WHO you do it FOR: Who are your customers and what can you do for them
7. Love WHAT YOU DO: The offer system and the creation of value
8. Respect your RIVALS: How to manage your relationship with the competition
9. Love WHO you do it WITH Getting the best from people
10. Love HOW you DO IT: The value journey and managing the relationship
The Giving Voice to Values series is a collection of books on Business Ethics and Corporate Social Responsibility that brings a practical, solutions-oriented, skill-building approach to the salient questions of values-driven leadership. Giving Voice to Values (GVV: www.GivingVoiceToValues.org ) – the curriculum, the pedagogy and the research upon which it is based –was designed to transform the foundational assumptions upon which the teaching of business ethics is based, and importantly, to equip future business leaders to not only know what is right — but how to make it happen.