Table of Contents
Acknowledgements
Ch.1 Written and Spoken Communication in the Workplace
Ch.2 Features of Business Communication
Ch.3 Email and Emerging Social Media for Different Communicative Purposes
Ch.4 Conveying Negative and Goodwill Messages
Ch.5 Persuasive Messages: Sales Correspondence and Job Applications
Ch.6 Persuasive Messages: Enquiry and Invitation Messages
Ch.7 Formal Business Reports/Proposals
Ch.8 Making Oral Presentations
Ch.9 Socialisation
Ch.10 Business Meetings and Negotiations
Ch.11 Employment and Appraisal Interviews
Index
Biography
Mable Chan works in the Department of English at The Hong Kong Polytechnic University as a research assistant professor. She obtained her BA (Hons) in English and Translation, MPhil in English (General/Applied Linguistics), and Postgraduate Diploma in Education (The Chinese University of Hong Kong), as well as a PhD in Language and Linguistics (University of Essex, UK). Her research interests are second language acquisition using the generative grammar framework, applied linguistics and professional and business communication.
A comprehensive guide to business English by a highly experienced practitioner. Based on research studies and the author's own experience, this excellent book will help readers learn everything they need to know about communicating in English, from negotiating and running successful meetings to email etiquette and small-talk in the workplace.
Roger Hawkins, University of Essex, UK
An exciting book which provides an excellent introduction to business English. Chan has produced a volume that has both breadth and depth and it will offer a wide range of readers the main tools for communicating in English appropriately and effectively.
Alessandro Benati, American University of Sharjah, United Arab Emirates
A textbook with state-of-the-art and research-based learning materials for developing discourse, generic and social competence in English for business or workplace communication, with communication media ranging from traditional emails to social media.
Winnie Cheng, The Hong Kong Polytechnic University, Hong Kong
Drawing on state-of-the-art research in business communication, "English for Business Communication" addresses a wide range of topics such as communicative competence, English in social media, English for socialization, and everyday interaction in the workplace. It is a must-read book for those teaching and researching English for business or workplace communication.
Icy Lee,The Chinese University of Hong Kong, Hong Kong
The book provides workers with an updated guide to compose their email messages and day-to-day correspondences with confidence. It was thoroughly written with the author’s insights, experiences, and research expertise, further complemented by authentic examples and a powerful data bank. The volume is definitely a much-needed manual for undergraduate and postgraduate students in EAP, and for employees and employers who need effective communications in their workplaces.
Dr. Ricky Lam, Hong Kong Baptist University
