English for Business Communication: 1st Edition (Paperback) book cover

English for Business Communication

1st Edition

By Mable Chan


208 pages | 13 B/W Illus.

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Paperback: 9781138481688
pub: 2019-12-20
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This textbook provides a comprehensive introduction for students and professionals who are studying English for business or workplace communication and covers both spoken and written English. 

Based on up-to-date research in business communication and incorporating an international range of real-world authentic texts, this book deals with the realities of communication in business today. Key features of this book include:

  • Use of English in social media that reflect recent trends in business communication;
  • Coverage of the concept of communicative competence;
  • Analysis of email communication;
  • Introduction to informal English and English for socialization as well as goodwill messages such as thank you or appreciation messages which are a part of every-day interaction in the workplace;
  • Examination of persuasive messages and ways to understand such messages.
  • An online e-resources website that includes authentic examples of different workplace genres and a reference section covering relevant research studies and weblinks for readers to better understand the topics covered in each chapter.

This book goes beyond the traditional coverage of business English to provide a broad and practical textbook for those studying English in a workplace setting.


A comprehensive guide to business English by a highly experienced practitioner. Based on research studies and the author's own experience, this excellent book will help readers learn everything they need to know about communicating in English, from negotiating and running successful meetings to email etiquette and small-talk in the workplace.

Roger Hawkins, University of Essex, UK

Table of Contents

Table of Contents


Ch.1 Written and Spoken Communication in the Workplace

Ch.2 Features of Business Communication

Ch.3 Email and Emerging Social Media for Different Communicative Purposes

Ch.4 Conveying Negative and Goodwill Messages

Ch.5 Persuasive Messages: Sales Correspondence and Job Applications

Ch.6 Persuasive Messages: Enquiry and Invitation Messages

Ch.7 Formal Business Reports/Proposals

Ch.8 Making Oral Presentations

Ch.9 Socialisation

Ch.10 Business Meetings and Negotiations

Ch.11 Employment and Appraisal Interviews




About the Author

Mable Chan works in the Department of English of The Hong Kong Polytechnic University as a Research Assistant Professor. She obtained her B.A. (Hons) in English and Translation; MPhil in English (General/Applied Linguistics) (CUHK), and PhD in Language and Linguistics (University of Essex (UK)). Her research interests are second language acquisition using the generative grammar framework, applied linguistics, professional and business communication.

About the Series

Routledge Applied English Language Introductions

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Subject Categories

BISAC Subject Codes/Headings:
EDUCATION / Bilingual Education
LANGUAGE ARTS & DISCIPLINES / Linguistics / General