Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI  book cover
1st Edition

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI

ISBN 9781498705974
Published February 19, 2016 by Auerbach Publications
382 Pages 30 B/W Illustrations

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USD $130.00

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Book Description

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI.

The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.

The latter chapters deal with the realization of an informed enterprise with BI coupled with the novel concept of decision patterns. The author highlights the fact that any end-user application’s effectiveness and performance can be enhanced by transforming it from a bare transaction to one clothed by a surrounding context formed from an aggregate of all relevant past decision patterns. The final chapter examines various aspects relating to a successful ES implementation project, and the appendix provides an overview of the SAP Business Suite to give you a practical context to the discussions presented in the book.

Table of Contents

Intelligent Enterprises
Agile Enterprises
Operating Strategy
Enterprise-Wide Continuous Improvement Programs
Time-Based Competition
Enhancing Enterprise Intelligence

Enterprise Systems
Evolution of ES
Extended Enterprise Systems
ES Packages
Valuing the ES-Based Enterprise
Balance Scorecard

Integrated Enterprise with ERP
Concept of Enterprise Resources Planning
Enterprise Resources Planning
Characteristics of ERP
Advantages of ERP
Enterprise Knowledge as the New Capital
ERP as the New Enterprise Architecture
Enterprise Business Processes
Enterprise Application Integration
Service-Oriented Architecture

Customer-Centric Enterprise with CRM
The Concept of Customer Relationship Management
Customer Centricity
Compelling Customer Experiences
Customer Loyalty
Customer Relationships
Customer Life Cycle
Customer Value Management

Customer-Responsive Enterprise with SCM
Concept of Supply-Chain Management
Supply-Chain Management Framework
Customer Responsiveness

Renewing Enterprise with PLM
Concept of Product Lifecycle Management
Product Lifecycle Management
Components of PLM
Advantages of Using PLM
Porter’s (1980) Framework of Generic Strategies
Product Life Cycle
Customization and Standardization

Collaborative Enterprise with BPM
Process-Oriented Enterprise
Concept of Business Process Management
Business Process Management
Enterprise BPM Methodology
Business Process Reengineering
Management by Collaboration
Business Processes with SOA

Informed Enterprise with BI
Concept of Business Intelligence (BI)
Business Intelligence (BI)
Benefits of BI
Technologies of BI
Applications of BI
Context-Aware Applications
Domain-Specific Decision Patterns

Implementing Enterprise Systems
Mission and Objectives of the ES Project
Guiding Principles for ES Best Practices
Project Initiation and Planning
Critical Success Factors
Implementation Strategy
ES Implementation Project Bill of Resources
Implementation Environment
Implementation Methodology
Project Management
ES Implementation
ES Support
ES Deployment
Why Some ES Implementations May Sometimes Be Less Than Successful

Epilogue: Enterprise Performance Intelligence

Appendix: SAP Business Suite


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Vivek Kale has more than two decades of professional IT experience during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architecture, business process redesign, and e-business architecture. He has been Group CIO of Essar Group, the steel/oil and gas major of India as well as Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility, and enabling the Process-Oriented Enterprise. He is the author of several books, including Inverting the Paradox of Excellence: How Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAP.


"Vivek Kale’s book, Enhancing Enterprise Intelligence, de-mystifies the latest advances in information technology applied to enterprises in today's supply chain networks-oriented markets. While the book features the SAP Business Suite in the appendix, in the main body of the book the author clearly describes the purpose and implications of integrating Enterprise Resources Planning (ERP) with Customer Relationship Management (CRM) with Supply Chain Management (SCM) with Product Lifecycle Management (PLM) with Business Process Management (BPM) and with Business Intelligence (BI). The author writes from an end-customer centric perspective of the competitiveness that networks of processes driven by extraordinary information intelligence can provide. Upon reading this book, it is terribly exciting to realize that today the technology supports dynamic linkages of different business processes that can be tailored in real time for specific customer-product pairs; that the technology supports the identification of information patterns to be used for making business decisions about which customers are most profitable and open to buying increasingly customized new products; that the technology can deliver accurate, synchronized, real-time intelligence from multiple sources crossing corporate and national boundaries in support of time-driven competition; that the technology enables an architecture that is scalable in multiple dimensions with the growth in business; and, finally, that the only real constant in today's supply chain networks-oriented markets may be information itself because information has become a tangible resource!"
...William T. Walker, CFPIM, CIRM, CSCP, Adjunct professor of supply chain engineering at NYU Polytechnic School of Engineering, author of Supply Chain Construction