Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI: 1st Edition (Hardback) book cover

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI

1st Edition

By Vivek Kale

Auerbach Publications

360 pages | 30 B/W Illus.

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Hardback: 9781498705974
pub: 2016-02-19
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Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI.

The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.

The latter chapters deal with the realization of an informed enterprise with BI coupled with the novel concept of decision patterns. The author highlights the fact that any end-user application’s effectiveness and performance can be enhanced by transforming it from a bare transaction to one clothed by a surrounding context formed from an aggregate of all relevant past decision patterns. The final chapter examines various aspects relating to a successful ES implementation project, and the appendix provides an overview of the SAP Business Suite to give you a practical context to the discussions presented in the book.


"Vivek Kale’s book, Enhancing Enterprise Intelligence, de-mystifies the latest advances in information technology applied to enterprises in today's supply chain networks-oriented markets. While the book features the SAP Business Suite in the appendix, in the main body of the book the author clearly describes the purpose and implications of integrating Enterprise Resources Planning (ERP) with Customer Relationship Management (CRM) with Supply Chain Management (SCM) with Product Lifecycle Management (PLM) with Business Process Management (BPM) and with Business Intelligence (BI). The author writes from an end-customer centric perspective of the competitiveness that networks of processes driven by extraordinary information intelligence can provide. Upon reading this book, it is terribly exciting to realize that today the technology supports dynamic linkages of different business processes that can be tailored in real time for specific customer-product pairs; that the technology supports the identification of information patterns to be used for making business decisions about which customers are most profitable and open to buying increasingly customized new products; that the technology can deliver accurate, synchronized, real-time intelligence from multiple sources crossing corporate and national boundaries in support of time-driven competition; that the technology enables an architecture that is scalable in multiple dimensions with the growth in business; and, finally, that the only real constant in today's supply chain networks-oriented markets may be information itself because information has become a tangible resource!"

…William T. Walker, CFPIM, CIRM, CSCP, Adjunct professor of supply chain engineering at NYU Polytechnic School of Engineering, author of Supply Chain Construction

Table of Contents

Intelligent Enterprises

Agile Enterprises

Operating Strategy

Enterprise-Wide Continuous Improvement Programs

Time-Based Competition

Enhancing Enterprise Intelligence


Enterprise Systems

Evolution of ES

Extended Enterprise Systems

ES Packages

Valuing the ES-Based Enterprise

Balance Scorecard


Integrated Enterprise with ERP

Concept of Enterprise Resources Planning

Enterprise Resources Planning

Characteristics of ERP

Advantages of ERP

Enterprise Knowledge as the New Capital

ERP as the New Enterprise Architecture

Enterprise Business Processes

Enterprise Application Integration

Service-Oriented Architecture


Customer-Centric Enterprise with CRM

The Concept of Customer Relationship Management

Customer Centricity

Compelling Customer Experiences

Customer Loyalty

Customer Relationships

Customer Life Cycle

Customer Value Management


Customer-Responsive Enterprise with SCM

Concept of Supply-Chain Management

Supply-Chain Management Framework

Customer Responsiveness


Renewing Enterprise with PLM

Concept of Product Lifecycle Management

Product Lifecycle Management

Components of PLM

Advantages of Using PLM

Porter’s (1980) Framework of Generic Strategies

Product Life Cycle

Customization and Standardization


Collaborative Enterprise with BPM

Process-Oriented Enterprise

Concept of Business Process Management

Business Process Management

Enterprise BPM Methodology

Business Process Reengineering

Management by Collaboration

Business Processes with SOA


Informed Enterprise with BI

Concept of Business Intelligence (BI)

Business Intelligence (BI)

Benefits of BI

Technologies of BI

Applications of BI

Context-Aware Applications

Domain-Specific Decision Patterns


Implementing Enterprise Systems

Mission and Objectives of the ES Project

Guiding Principles for ES Best Practices

Project Initiation and Planning

Critical Success Factors

Implementation Strategy

ES Implementation Project Bill of Resources

Implementation Environment

Implementation Methodology

Project Management

ES Implementation

ES Support

ES Deployment

Why Some ES Implementations May Sometimes Be Less Than Successful


Epilogue: Enterprise Performance Intelligence

Appendix: SAP Business Suite


About the Author

Vivek Kale has more than two decades of professional IT experience during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architecture, business process redesign, and e-business architecture. He has been Group CIO of Essar Group, the steel/oil and gas major of India as well as Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility, and enabling the Process-Oriented Enterprise. He is the author of several books, including Inverting the Paradox of Excellence: How Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAP.

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Quality Control
BUSINESS & ECONOMICS / Production & Operations Management
COMPUTERS / Information Technology