1st Edition
Excellence in Managing Worldwide Customer Relationships
By Thomas A. Cook
Copyright 2017
384 Pages
170 B/W Illustrations
by
CRC Press
384 Pages
170 B/W Illustrations
by
CRC Press
Also available as eBook on:
Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships identifies the risks companies face when expanding their business model in both domestic and overseas markets and offers solutions, strategies, and a structure to minimize obstacles when selling to... Read more
1. The Challenges of Customer Service and Business Development in International Business
2 Establishing a Robust and Aggressive Export Sales and Customer Service Strategy
3 E-Commerce
4 Cargo Loss Control
5 Regulatory and Trade Compliance Concerns in International Trade
6 Utilizing Service Providers and Other Useful Third Parties to Enhance Your Customer Service Capabilities
7 Negotiating Skill Sets in Global Customer Service
8 Best Practices in Sales, Business Development and Customer Service
Biography
Cook, Thomas A.
