1st Edition

Hotel Accommodation Management

Edited By Roy C. Wood Copyright 2018
    230 Pages 6 B/W Illustrations
    by Routledge

    230 Pages 6 B/W Illustrations
    by Routledge

    This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector.

    The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets).

    International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.


    List of Figures

    List of Tables


    Notes on contributors


    Dr Constantinos Verginis

    Chapter 1: Introduction: Managing Hotel Accommodation – an Overview

    Roy C Wood

    Chapter 2: Trends and Issues in Hotel Ownership and Control

    Rob van Ginneken

    Chapter 3:Valuation of Hotel Assets

    Michael Schwarz

    Chapter 4: Hotel Accommodation Design

    Roy C Wood

    Chapter 5: Hotel Front Office Management

    Andy Heyes

    Chapter 6: Housekeeping and Related Accommodation Services

    Roy C Wood

    Chapter 7: Hotel Spa and Wellness Management

    Andy Heyes

    Chapter 8:Accommodation and MICE

    Glenn McCartney

    Chapter 9: Managing Accommodation in Integrated Resorts

    Glenn McCartney

    Chapter 10:Hotel Revenue Management

    Stan Josephi and Frans Melissen

    Chapter 11:Hotels and Social Media

    Peter O'Connor

    Chapter 12:Hotels and Sustainability

    Frans Melissen

    Chapter 13: Co-creation and the Sharing Economy in Hospitality and Tourism

    Jörn Fricke

    Chapter 14:Facilities Management

    Roy C Wood

    Chapter 15: The Future(s) of Hotel Accommodation Management

    Roy C Wood



    Roy C. Wood is a Visiting Professor in the Hertfordshire Business School, University of Hertfordshire, and in the Academy of Hotel and Facility Management at NHTV Breda University of Applied Sciences, the Netherlands. He previously held professorships at Strathclyde University, NHTV Breda University of Applied Sciences and the University of Macau. In the private sector he was Principal and Managing Director of IMI University Centre (Switzerland), Dean of the Oberoi Hotel Group Centre for Learning and Development (India), and Chief Operating Officer of the Gulf Hospitality and Tourism Education Company (Bahrain). Wood is the author, co-author and editor/co-editor of some 15 books and more than 50 refereed research papers.

    'In this book Professor Roy Wood does what he first did nearly 20 years ago with Dr Costas Verginis – he has created a current, comprehensive yet accessible textbook on hotel accommodation. With experts gathered from his roles in global hospitality education he covers hotel ownership, vertical disintegration, challenges of standardization versus innovation, sustainability, Airbnb and the shared economy. I have been waiting for a book like this for my students.' Erwin Losekoot, Academic Head of Programmes, Auckland Institute of Studies, New Zealand

    'This book provides a well informed and insightful account of hotel accommodation management. The sector is experiencing a wide variety of challenges in the way accommodation services are presented to paying guests, as well as from the availability of alternatives to hotels in accommodation provision. As always Roy Wood provides a critical and reflective analysis of hotel provision, and is a must read for all students, academics and industry practitioners alike.' Conrad Lashley, Professor in Hospitality Studies, Stenden University of Applied Science, The Netherlands