This book, which takes the employees' perspective, illustrates what works and what doesn't work to engage, involve, and motivate a workforce. Through examples, it shows how the "engage" methodology links to the Lean Process. While focusing on the softer/"people" part of Lean, it maximizes the value returned on the organization's investment in Lean. It links "engagement" to measurable performance improvements. The how-to book includes a methodology overview and details on how to implement including communication do's and don'ts as well as a checklist for leader standard work (a tool for individual leaders to track and be recognized for their "engage, involve, and motivate" behaviors).
"Engaging your people…so many managers struggle with this…they may have ample desire and genuine vision…but their actions let them down! This book is full of great memory hooks that tie you in to techniques you can use in day to day management…to inspire your people to give their best."
- Peter Maunder, Managing Director, Improvement Direct Ltd, New Zealand
"Devour this book, follow the lessons, take action, and watch as a culture of engagement takes hold. Your operation will never be the same again."
- David Visco, Founder and President, The 5S Store; President, AME Northeast Region; Author, 5S Made Easy
2: Is this Just Another Program? Chapter 3: Use Engagement to Create the Engagement Culture. Chapter 4: The Engagement Hippocratic Oath: First, Do No Harm. Chapter 5: Cost-Free But Priceless: Actions You Can Take Today to Engage, Involve, and Motivate… Without Spending a Nickel. Chapter 6: Multiply Your Efforts: How to Influence and Coach Your Co-workers to Engage, Involve, and Motivate. Chapter 7: Ultimate Engagement, Involvement, and Motivation: How to Equip your Non-supervisory Associates to Practice the Engagement Skills You Expect from Leaders. Glossary. Suggested Reading. Index. About the Author