An examination of how information technology (IT) can be used in public administration, Information and Communication Technologies in Public Administration: Innovations from Developed Countries examines global perspectives on public administration and IT innovations. This book illustrates the theoretical context of current policies, issues, and implementation. It highlights e-government success stories from developed regions such as the U.S., Europe, Asia, and Australia then presents future trends and innovation. It explores innovative solutions with added value and impact to your organization.
The book covers important issues such as open government, best practices, social media, democracy, and management challenges as well as topical issues such as systems failures, innovations in inter-organizational e-government projects, virtual currencies, and a cross-domain open data ecosystem. The authors outline four strategies to achieve success in e-governance: upgrading ICT infrastructure, improving human resource management, creating a corresponding political environment, and promoting administrative performance that you can put to immediate use.
Governments have used information and communications technologies (ICT) to drastically change how the public sector interacts with citizens and businesses. It can improve government performance in delivering effective or highly sophisticated public services, reengineering or improving internal organization and processes, engaging social participation and dialogue, enabling transparency in procedures and outcomes to the public, and improving public sector’s efficiency in general. This book provides a roadmap that leads you from problem definitions to problem-solving methods and innovations for future progress.
Table of Contents
GLOBAL PERSPECTIVES ON PUBLIC ADMINISTRATION AND INFORMATION TECHNOLOGY INNOVATIONS
Open Government Data: A European Perspective
Alejandro Sáez Martín, Arturo Haro De Rosario, and Carmen Caba Pérez
Best Practices in E-Governance: A Comparative Study Based on the Rutgers University Worldwide Digital Governance Survey
Marc Holzer and Yueping Zheng
Does External Environment Affect E-Government? A Cross- Country Analysis
Yueping Zheng and Aroon Manoharan
Web-Based Participatory Democracy: Findings from Italy
Comparative Scientometric Analysis in Social Media: What Can We Learn? And What Is Next?
Manuel Pedro Rodríguez Bolívar and Laura Alcaide Muñoz
E-Government as an Innovative Product: Theories and Case Study
Leonidas Anthopoulos, Christopher G. Reddick, Irene Giannakidou, and Nikolaos Mavridis
Aligning Strategy and Information and Communication Technology in Public Organizations: A Critical Management Challenge
Eamonn Caffrey and Joe McDonagh
TOPICAL ISSUES IN PUBLIC ADMINISTRATION AND INFORMATION TECHNOLOGY INNOVATION
An Analysis of Failure in a Government-to-Government E-Government Context via the Updated Delone and McLean Model
Lies Van Cauter, Monique Snoeck, and Joep Crompvoets
The Discretionary Space of Geo-Information and Communication Technology Professionals in Public Sector Cooperation Programs
Walter Timo de Vries
The Evolution of Virtual Currencies: Analyzing the Case of Bitcoin
Cecilia G. Manrique and Gabriel Manrique
Gov 2.0, Mobility and Inclusion: A Critical Examination of Social Assistance Reform in Ontario, Canada
SPCData: The Italian Public Administration Data Cloud
Giorgia Lodi, Antonio Maccioni, and Francesco Tortorelli
Coupling Public Sector Information and Public-Funded Research Data in Europe: A Vision of an Open Data Ecosystem
Sven Schade, Carlos Granell, and Andrea Perego
How Public Administration Restructuring Can Contribute to Greek Educational Reform
Konstantinos Zacharis, Pandelis Ipsilandis, and James O'Kane
Christopher G. Reddick is a professor and chair of the Department of Public Administration at the University of Texas at San Antonio, USA. Dr. Reddick's research and teaching interests are in information technology and public sector organizations. He has published over 50 journal articles and chapters on the subject of information technology and public administration. Some of his publications can be found in Public Administration Review, Government Information Quarterly, Electronic Government, and the International Journal of Electronic Government Research. Dr. Reddick has edited nine books on public administration and information technology. He is the editor in chief of the International Journal of Public Administration in the Digital Age (IGI-Global). Dr. Reddick is book series editor for Public Administration and Information Technology (Springer).
Leonidas Anthopoulos is an assistant professor at the School of Business and Economics of the Technological Education Institute (TEI) of Thessaly, Greece. Dr. Anthopoulos holds extensive ICT research, planning, and management experience regarding the development and deployment of municipal and organizational ICT environments. At his previous job positions, as an expert counselor at the Hellenic Ministry of Foreign Affairs in e-Government and e-Diplomacy areas, and as an ICT researcher and manager at the Research Committee of the Aristotle University of Thessaloniki (Greece), Municipality of Trikala (Greece), and Information Society S.A. (Greece), he was responsible for planning and managing the development of multiple ICT projects for the Greek government and various other public organizations. He is the author of several articles published on prestigious scientific journals, books, and international conferences. His research interests concern, among others, e-government, enterprise architecture, social networks, etc.