1st Edition
Interpersonal Skills for Group Collaboration Creating High-Performance Teams in the Classroom and the Workplace
Introduction
Chapter 1: Engaging in Conversation
Chapter 2: Listening
Chapter 3: Conveying and Monitoring Nonverbal Cues
Chapter 4: Practicing Empathy
Chapter 5: Sharing ideas
Chapter 6: Employing Creativity
Chapter 7: Managing Conflict
Chapter 8: Developing Self-Awareness
Chapter 9: Making Your Meetings Productive
Appendix A — Which Shape Are You
Appendix B — Pre-Contract Teamwork Questionnaire
Index
Biography
Tammy Rice-Bailey is an Associate Professor of Technical Communication and User Experience at the Milwaukee School of Engineering, USA.
Felicia Chong is a UX Researcher with an academic background in rhetoric and technical communication.
"Successful group work is critical in both academia and workplaces. Interpersonal Skills for Group Collaboration is a practical and useful guide for anyone responsible for ensuring positive outcomes from group collaborations!" –– Jon Kaupla, President of the Wisconsin School of Business Center for Professional & Executive Development, University of Wisconsin-Madison
"Rice-Bailey and Chong have provided a thorough yet entirely accessible text on building effective collaboration teams. Although thoroughly researched, it doesn’t clutter the students’ reading experience by dragging them (usually kicking and screaming) through a pedantic explication of academic theories; instead, it distills those theories down into pragmatic, action-oriented strategies that they actually need." –– Tharon W. Howard, Professor and Usability Testing Facility Director, Clemson University
"Interpersonal Skills for Group Collaboration is a practical guide for those who are seeking advice and strategies to collaborate effectively and mindfully on teams made up of people with diverse backgrounds. Rice-Bailey and Chong provide an accessible set of best practices and recommendations for teamwork informed by research and professional experiences." –– Jason Tham, Texas Tech University. Co-author (with Joe Moses), Collaborative Writing Playbook and Writing to Learn in Teams
"Interpersonal Skills for Group Collaboration provides a clear roadmap for working productively with groups in multiple contexts. The many suggestions and explanations meet the timely challenges we are experiencing whether connecting in-person, in classes, in workspaces, or across distance." –– Lee-Ann Kastman Breuch, Professor of Writing Studies, University of Minnesota
