Interviewing : Theory, techniques and training book cover
1st Edition

Theory, techniques and training

ISBN 9789020732801
Published September 1, 2004 by Routledge
240 Pages

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Book Description

Conducting a good interview is more difficult than one might imagine. Of course, thorough preparation is essential, but equally important are knowledge of the specific subject area and effective communication skills. Interviewing: Theory, Techniques and Training presents relevant theoretical perspectives, provides material to help develop a range of communication skills and describes tried and tested ways of preparing for interviews.


There have been many developments in the field of interviewing in recent years. Computer-assisted protocols now play a prominent role in interviewing and there has been much research into the role of communication processes in interviews. Interviewing incorporates these recent developments and insights and offers up-to-date examples and practical suggestions.

Table of Contents

Introduction  Part 1: Orientation  1. Interview Characteristics  2. Telephone and Computer-Assisted Interviewing  Part 2: Conducting the Interview  3. Interviewer Tasks  4. Introducing the Interview  5. Asking Questions  6. Evaluating and Probing  7. Leading the Interview  Part 3: Preparing the Interview  8. Designing the Interview Guide  9. Interview Training

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Ben Emans is Associate Professor of Human Resource Management & Organizational Behaviour at the University of Groningen, the Netherlands.