2nd Edition

Introduction to Supply Chain Management Technologies

By David Frederick Ross Copyright 2011
    424 Pages 78 B/W Illustrations
    by CRC Press

    It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today’s information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies, Second Edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM.

    New in the Second Edition:

    • New model of SCM
    • Extended discussion of the concepts of lean, adaptive, and demand-driven supply chain technologies
    • Customer experience management and social networking
    • Fundamentals of computing and their enabling power
    • Basics of today's ERP/supply chain business solutions
    • Integrative software tools that allow for new levels of collaboration, flexibility, and performance

    The new edition expands on emerging technologies that have provided all forms of enterprises with the capability to continuously automate cost, redundancy, and variation out of the process; enhance information creation and visibility; and expand the peer-to-peer connectivity that allows people to network their tasks, ideas, and aspirations to produce a form of collective open-ended knowing, collaborating, and experiencing. The information presented builds an understanding of how today’s technology-driven SCM provides new avenues to execute superlative, customer-winning value through the digital, real-time synchronization of productive competencies, products, services, and logistics delivery capabilities with the priorities of an increasingly global business environment.

    Supply Chain Management: Architecting the Supply Chain for Competitive Advantage
    The Foundations of Supply Chain Management
    The Rise of Supply Chain Management
    Defining Supply Chain Management
    Redefining Supply Chain Management
    Supply Chain Competencies
    Summary and Transition

    Supply Chain Technology Foundations: Exploring the Basics
    The Importance of Information Technology
    Enterprise Information Technology Basics
    New Technologies
    Summary and Transition

    Supply Chain System Foundations: Understanding Today’s Technology Solutions
    Business Information System Basics
    Enterprise Business Systems Foundations
    Standard EBS Systems
    Advent of Internet Business Technologies
    Summary and Transition

    Technology-Driven Supply Chain Evolution: Building Lean, Adaptive, Demand-Driven Supply Networks
    The Lean Supply Chain
    Adaptive Supply Chains
    Demand-Driven Supply Networks
    Summary and Transition

    Customer and Service Management: Utilizing CRM to Drive Value to the Customer
    Creating the Customer-Centric Supply Chain
    Applying Technology to CRM
    CRM and the Supply Chain
    New Concepts in Customer Management Technologies
    Summary and Transition

    Manufacturing and Supply Chain Planning: Linking Product Design, Manufacturing, and Planning to Increase Productivities
    Manufacturing in the Age of the Global Enterprise
    Impact of Technology on Manufacturing
    Collaborative Product Commerce
    Managing Manufacturing Planning Functions
    Summary and Transition

    Supplier Relationship Management: Integrating Suppliers into The Value Chain
    Defining Purchasing and Supplier Relationship Management (SRM)
    The Internet-Driven SRM Environment
    Anatomy of the e-SRM Marketplace Exchange Environment
    Implementing e-SRM
    Summary and Transition

    Logistics Resource Management: Utilizing Technology to Enhance Logistics Competitive Advantage
    Defining Logistics Resource Management (LRM)
    Defining LRM in the Age of the Global Internet
    Understanding the Third Party Logistics Network
    Choosing and Implementing an LSP Solution
    Summary and Transition

    Developing SCM Technology Strategies: Creating the Game Plan for the Successful Implementation of SCM Technologies
    Changing Views of Enterprise Strategy
    Preliminary Steps in SCM Technology Deployment Strategy
    Developing the SCM Technology Strategy


    David F. Ross is an associate with Tribex Consulting, where he is involved in manufacturing and distribution education, training, and consulting.