Iso 9001: 2000 for Small Business: Implementing Process-Approach Quality Management, 1st Edition (Hardback) book cover

Iso 9001

2000 for Small Business: Implementing Process-Approach Quality Management, 1st Edition

By Arpad Gaal

CRC Press

576 pages | 230 B/W Illus.

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Hardback: 9781574443073
pub: 2001-06-28
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Description

ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the operating procedures, and the forms that small to mid-sized businesses need. All this makes it possible for you to use this system immediately - without having to hire costly outside consultants.

Gaal introduces a system for managing product quality problems through prevention - examining every stage of a product's life cycle - instead of just focusing on manufactured goods at the end of the production line. The author identifies the core departments that impact the planning, implementing, and executing of the customer's purchase order requirements from the beginning to the end of the product's life-cycle. The Quality Systems Manual and the Quality Operating Procedures streamline the process for small business applications where low overhead and multiple job assignments dominate.

The most important part of manufacturing is the shop. This is where the product is made and where the problems are concentrated. Problems come in documents, processes, and methods with different impact on product quality or the way you achieve it. Using an innovative approach, ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management shows you how to resolve these issues.

Reviews

"This is truly a quality throughput system from the beginning to the end in a product's manufacturing cycle. The written communications tools in this book, especially flowcharting, targeting core departmental interactions in maintaining the achievement of product quality in line with customer requirements, are superbly followed through. Process ownership becomes part of the job in each process assignment from the contract activities to the shipping dock. I would call this book the show me how to do handbook in managing product quality in cross-functional organizations. Up-front problem prevention is the name of the game in this book. I love it."

Alex Dreiling, President, Amigo Corporation

Table of Contents

Guidance

General Information

The Training Metrics

The Quality System Manual

The Quality Operating Procedures

The Forms

Conversion Methods

Training Metrics

Training Metrics QOP 001 - Contract Review

Training Metrics QOP 002 - Control of Document and Data

Training Metrics QOP 003 - Control of Purchases

Training Metrics QOP 004 - Control of Customer Supplied Products

Training Metrics QOP 005 - Product Identification and Traceability

Training Metrics QOP006 - Inspection and Test Control

Training Metrics QOP 007 - Control of Inspection, Measuring, and Test Equipment

Training Metrics QOP 008 Control of Inspection and Test Status

Training Metrics QOP 009 - Control of Nonconforming Products

Training Metrics QOP 010 - Internal Quality Audits

Training Metrics QOP 011 - Management Review

Training Metrics QOP 012 - Performance Standards (Put-Thru)

Quality System Manual

Overview to the Quality System Manual

Quality System

Contract Review

Design Control

Document and Data Control

Purchasing

Control of Customer Supplied Product

Product Identification and Traceability

Process Control

Inspection and Testing

Control of Inspection, Measuring, and Test Equipment

Inspection and Test Status

Control of non-conforming Product

Corrective and Preventive Action

Handling, Storage, Packaging, Preservation, and Delivery

Control of Quality Audits

Training

Servicing

Statistical Techniques

Quality Operating Procedures (QOP)

Overview

Quality Operating Procedure 001 - Contract Review

QOP 002 Control of Documents and Data

QOP 003 - Control of Purchases (internal)

QOP 004 - Control of Customer Supplied Product

QOP 005 - Product Identification and Traceability

QOP 006 - Inspection and Test Control

QOP 007 - Control of Inspection, Measuring, and Test Equipment

QOP 008 - Control of Inspection and Test Status

QOP 009 - Control of Non-Conforming Products

QOP 010 - Internal Quality Audits

QOP 011 - Management Review

QOP 012 - Performance Standard (Put-Thru)

Forms Manual

Overview

Purchase Order Review Sheet

Maintenance Record

Quality Operating Procedure Blank

RFQ Worksheet

RFQ, PO, and Amendment Log

Non-Conforming Material Report (NCMR)

Non-Conforming Material Report Register

Job Traveler

Amendment to Procedures

Document Issuance Control (QSM, QOP)

Control of Customer Documents

Rejected Material Ticket

Acceptance Material Ticket

Hold Ticket

Record of Received Materials

Training Log

Purchase Order (internal)

Inspection Report

Inspection Report Continuation Sheet

Calibration and Status Record

Audit Schedule

Audit Plan (Reporting)

Rework/Repair Record

Waiver Report

Shipping Log

Supplier Survey Questionnaire

Material Identification Tag

Packing Slip

Certificate of Conformance

Receiving Log

Issue and Traceability of Customer Drawing

Password and Inspection of Stamp Control

Operator Product Verification Record

Management Review Status Record

Supplier Survey Form (short form)

Source Inspected Product Approval

Supplier Corrective Action Request

Customer Complaint and Evaluation Report

Training Evaluation Sheet

Appendices

Appendix 1 - Matrix to Show Alignment of the QSM to ISO 9001/2000

Appendix 2 - Book Recommendation

Appendix 3 - Lessons Learned Sheet

Appendix 4 - Book Summary

Subject Categories

BISAC Subject Codes/Headings:
BUS053000
BUSINESS & ECONOMICS / Quality Control
TEC032000
TECHNOLOGY & ENGINEERING / Quality Control