1st Edition
Business Process Orientation Gaining the E-Business Competitive Advantage
208 Pages
by
CRC Press
Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition. The book explores the impact that... Read more
The History of Business Process Orientation
Defining and Measuring BPO
BPO and Organizational Performance
Benchmarking Using the BPO Maturity Model
Introducing BPO to Service Operations
BPO and Supply Chain Management
Implementing and Evaluating BPO Effectiveness
Defining and Measuring BPO
BPO and Organizational Performance
Benchmarking Using the BPO Maturity Model
Introducing BPO to Service Operations
BPO and Supply Chain Management
Implementing and Evaluating BPO Effectiveness
Biography
Kevin P. McCormack, William C. Johnson
"Competition in today's world of the e-corporation is between supply chains, not between individual companies. Cross company process integration and process orientation will be the critical competitive advantage of the winners."
-Bill Hakanson, Executive Director, Supply Chain Council, Inc.
"A major driver in the successful e-transformation of legacy companies is the degree to which business work processes are understood and optimized. A process orientation is the key."
-Edward Huller, Vice President, Global Supply Chain, Borden Chemical, Inc.
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