1st Edition

Business Process Orientation Gaining the E-Business Competitive Advantage

    208 Pages
    by CRC Press

    Business Process Orientation: Gaining the E-Business Competitive Advantage provides the "why" and the "how" for building the "horizontal" organization - an essential component of the "e" in e-commerce and business. This book shows you how to weave your business processes into hard-to-imitate strategic capabilities that distinguish you from your competition.

    The book explores the impact that well-defined and carefully integrated processes have on organizational performance. Using the results of extensive research conducted among consumer, business-to-business, and services-based companies, the authors demonstrate that adopting a business process orientation (BPO) has a positive impact on the organizational culture and business performance. The resulting process oriented e-corporation is now positioned as a necessity not only to thrive but also to survive.

    The old ways of conducting business are out: pushing costs and compromising quality in order to achieve the lowest possible price. The emerging paradigm focuses on the core processes. The hallmarks of a great business still include high customer relevance, internally consistent decisions about scope and value chain activities performed, value capture mechanisms, a source of differentiation and strategic control, a sound operational system, and carefully designed processes. Business Process Orientation: Gaining the E-Business Competitive Advantage shows you how to balance your functional and horizontal orientation to create and maintain a healthy organization.

    The History of Business Process Orientation
    Defining and Measuring BPO
    BPO and Organizational Performance
    Benchmarking Using the BPO Maturity Model
    Introducing BPO to Service Operations
    BPO and Supply Chain Management
    Implementing and Evaluating BPO Effectiveness


    Kevin P. McCormack, William C. Johnson

    "Competition in today's world of the e-corporation is between supply chains, not between individual companies. Cross company process integration and process orientation will be the critical competitive advantage of the winners."
    -Bill Hakanson, Executive Director, Supply Chain Council, Inc.

    "A major driver in the successful e-transformation of legacy companies is the degree to which business work processes are understood and optimized. A process orientation is the key."
    -Edward Huller, Vice President, Global Supply Chain, Borden Chemical, Inc.

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