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Labor in the Tourism and Hospitality Industry: Skills, Ethics, Issues, and Rights book cover

1st Edition

Labor in the Tourism and Hospitality Industry Skills, Ethics, Issues, and Rights

By Abdallah M. Elshaer, Asmaa M. Marzouk Copyright 2019
574 Pages 5 Color & 30 B/W Illustrations
by Apple Academic Press

574 Pages 5 Color & 30 B/W Illustrations
by Apple Academic Press

548 Pages 5 Color & 30 B/W Illustrations
by Apple Academic Press
Also available as eBook on:
An organization’s workforce is arguably the greatest asset of any organization, and tourism and hospitality is an extremely labor-intensive industry. This volume takes an in-depth look at workforce issues in the tourism and hospitality industry, focusing on labor skills, ethics, rights, and more. It examines manpower planning beyond forecasting estimates to include investigative techniques in a... Read more

Part 1 : Labor Skills 

1. The Significance of the Tourism and Hospitality Industry in Employment Creation  

Abdallah M. Elshaer and Asmaa M. Marzouk  

2. A Critical Analysis of Labor Supply and Demand in the Tourism and Hospitality Industries  

Abdallah M. Elshaer and Asmaa M. Marzouk  

3. Labor Skills and Training in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

4. Labor Shortage in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 2: Labor Ethics 

5. Ethics in the Tourism and Hospitality Industry  

Abdallah M. Elshaer 

6. Labor Ethics and Social Responsibility in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk  

Part 3: Labor Issues 

7. Labor Turnover in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

8. Tourism and Seasonality  

Abdallah M. Elshaer  

9. The High Vulnerability of the Tourism Industry to Risks and Emergencies  

Abdallah M. Elshaer and Asmaa M. Marzouk 

10. Low Wages and Overdependence on Tipping  

Abdallah M. Elshaer  

11. Workforce Diversity in the Tourism and Hospitality Industry  

Asmaa M. Marzouk  

12. Technological Change Resistance  

Abdallah M. Elshaer 

13. Labor Discrimination  

Abdallah M. Elshaer and Asmaa M. Marzouk 

Part 4: Labor Rights 

14. Labor Trafficking in the Tourism and Hospitality Industry  

Abdallah M. Elshaer and Asmaa M. Marzouk 

15. Social Justice, Human Rights, and Labor Rights  

Abdallah M. Elshaer and Asmaa M. Marzouk

Biography



Abdallah M. Elshaer, PhD, is an assistant lecturer in the Hotel Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt, where he has been a faculty member since 2011. Currently, he is a PhD researcher at Pamplin College of Business, Virginia Tech University, Virginia, USA. His research interests lie in the challenges of tourism and hospitality industries, service operations management, and foodservice operations.



Asmaa M. Marzouk, PhD, is an assistant lecturer and a PhD researcher in the Tourism Studies Department at the Faculty of Tourism and Hotels, University of Sadat City, Egypt. Her research interests concentrate on labor issues, information and communication technologies in tourism, tourism management, and marketing. She published a number of research papers on information and communication technologies and labor issues.

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