1st Edition

Lean Administration Case Studies in Leadership and Improvement

    144 Pages
    by Productivity Press

    144 Pages
    by Productivity Press

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    AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.

    To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.

    Highlights include:

  • Practical, in-depth description of lean office implementations, most of which have not been described in other publications.
  • Responds to reader desire for real-world lean office information.
  • Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
  • Foreword
    Section I: Leadership, Organization and Training
    Chapter 1: HUI Expands Self-Directed Teaming to the Office
    Chapter 2: Steelcase: Learning How to Implement Customer-Focused Enterprise-Wide Lean
    Section II: Improving Processes
    Chapter 3: Lean Goes Beyond the Production Floor
    Chapter 4: Lean Office Events - Priceless Knowledge, Team Solutions
    Chapter 5: Lean Success in an Administrative Environment
    Chapter 6: Lean Office: Mapping Your Way to Change
    Chapter 7: Elgin Sweeper Co. Employees Clear a Path Toward Lean Operations with Their Lean Enterprise System
    Section III: Lean in Healthcare
    Chapter 8: Metamorphosis: Healthcare's Ongoing Transformation
    Chapter 9: "The Calling:" St. Vincent Hospice Index


    Association for AME