2nd Edition
Lean Higher Education Increasing the Value and Performance of University Processes, Second Edition
The Case for Lean Higher Education
The Need for Change in Higher Education
Implementing Improvements and Change in Higher Education
Lean Principles and Practices: An Approach to Organization-wide Change and Improvement
Lean Higher Education: The Application of Lean Principles and Practices in Higher Education
The Potential of LHE
Lean Higher Education in Practice: An Overview and Case Study
Higher Education – Falling Short of the Mark
Lean Higher Education (LHE)
An Example of the Application of LHE: The Freshman Move-in Process
"Proof of Concept:" Examples of the Successful Application of LHE
University of Central Oklahoma
University of Iowa
University of New Orleans
Bowling Green State University
University of Scranton
Rensselaer Polytechnic Institute
Getting Started: The Successful Launch of LHE
LHE: University-wide versus Local Implementation
Institutional Readiness for LHE: The Importance of Workplace Climate and Leadership Practices
Creating Structure to Support LHE
Selecting an LHE Initiative
Organizing LHE Project Teams
What Do They Really Want? Identifying What the Beneficiaries of Higher Education Value and Expect
The Beneficiary Defines Value; The University Delivers Value
Listening to the Beneficiaries of Higher Education: What Do They Value and Expect?
Establish Metrics for Assessing What Beneficiaries Value and Expect
Final Thoughts: Higher Education as a Monastery or Market
Preparing Visual Maps for a Comprehensive Understanding of University Processes
Preparing a Current State Visual Map
Creating a Visual Map: The Approval Process for New Courses
Eliminating Waste and Improving Flow
Identifying Waste in University Processes
Eliminating Waste from University Processes
Improving Flow in University Processes
Implementing LHE Solutions and Sustaining Improvements
Identifying and Implementing LHE Solutions
Sustaining the Gain: Institutionalizing the New Process
The Approval Process for New Courses: Identifying, Gaining, and Sustaining Support for LHE Initiatives
Realizing the Promise of LHE: Current Challenges, Future Directions, and Next Steps
Challenges to the Broader Adoption of LHE
Opportunities for the Broader Adoption of LHE
Next Steps
Biography
Bill Balzer has over 35 years of experience in higher education. He is a professor of industrial-organizational psychology at Bowling Green State University where he holds an administrative appointment as Vice President for Faculty Affairs and Strategic Initiatives. Balzer has served in a number of leadership roles at the university including program director of the nationally ranked doctoral program in IO psychology, chair of the department of psychology, and Dean of BGSU Firelands College. In 1996-97, he was a Fellow of the American Council on Education and spent his fellowship year working in the office of the president at Wayne State University.
Balzer’s research interests include understanding and improving the application of Lean principles and practices in higher education, expanding the contributions of IO psychology to the understanding, application, and evaluation of Lean, and measuring and improving job attitudes and performance. He has participated in numerous university initiatives to improve university processes and effectiveness, and advises colleges and universities contemplating the adoption of Lean. Balzer continues to publish and present work on LHE. He has consulted with profit and non-profit organizations including Owens-Illinois, Citibank, Pennsylvania State Police, Merrill Lynch & Company, and Procter & Gamble.
For more information, visit http://leanhighereducation.com or contact Bill at [email protected].
Lean Higher Education is a must have for anyone considering implementing lean at their university. It used to be that we didn’t have good examples of lean implementation in higher education. That is no longer an excuse. Bill Balzer has done an excellent job of making the current state of "how to" (and how not to) accessible to everyone.
- Eric O. Olsen, PhD, Chair, Industrial Technology and Packaging Area, Cal Poly – San Luis Obispo, CA
William Balzer is a highly respected author across the global Lean in Higher Education community. Anyone who has an interest in Lean in Higher Education or is keen to understand more about it should read this book.
- John Hogg, Director of Continuous Improvement, University of Strathclyde
This book is an invaluable resource for anyone practicing Lean in higher education. The new material is on the leading edge of what we know about how to successfully implement and sustain Lean in the complex higher education ecosystem. The emphasis on culture and building capability is spot on, and the resources appendix is a bonanza of helpful links for our Lean HE community of practice.
- Ruth Archer, PhD, Director of Continuous Improvement at Michigan Technological University; Chair, Lean HE Americas Division
Lean Higher Education broke new ground and helped defining the new field of Lean in higher education. This second edition is a valuable update especially with the extension into academic processes. The reader will find the book a rich source of ideas and inspiration. It is an essential source for everyone engaged in the improvement of education for the sake of our students and academic staff.
- Dr. Vincent Wiegel, co-chair Lean & World Class Performance research group, HAN University of Applied Science, Arnhem, Netherlands.
