376 pages | 50 B/W Illus.
In an environment of diminishing resources, growing enrollment, and increasing expectations of accountability, Lean Higher Education: Increasing the Value and Performance of University Processes, Second Edition provides the understanding and the tools required to return education to the consumers it was designed to serve—the students. It supplies a unifying framework for implementing and sustaining a Lean Higher Education (LHE) transformation at any institution, regardless of size or mission.
Using straightforward language, relevant examples, and step-by-step guidelines for introducing Lean interventions, this authoritative resource explains how to involve stakeholders in the delivery of quality every step of the way. The author details a flexible series of steps to help ensure stakeholders understand all critical work processes. He presents a wealth of empirical evidence that highlights successful applications of Lean concepts at major universities and provides proven methods for uncovering and eliminating activities that overburden staff yet contribute little or no added value to stakeholders.
Complete with standardized methods for correctly diagnosing workplace problems and implementing appropriate solutions, this valuable reference arms you with the understanding and the tools to effectively balance the needs of all stakeholders. By implementing the Lean practices covered in these pages your school will be better positioned to provide higher quality education, at reduced costs, with efficient processes that instill pride, maximize value, and respect the long-term interests of your students, faculty, and staff.
This second edition contains a substantial update with expanded material and reflects the significant growth of Lean Higher Education practices in colleges and universities worldwide. Because of advances in best practices, as well as some modest research-based evidence, this second edition includes many enhancements that provide particular value to LHE practitioners and higher education (HE) leaders.
Since the initial publication of Lean Higher Education in 2010, the challenges of cost and affordability, competition for students and faculty, and calls for efficiency and accountability have only continued to grow, requiring colleges and universities to pursue more radical and transformative change to ensure their success. This new edition provides a model for change based on more than 50 years of application in business and industry and almost 20 years in HE. It provides the information and evidence demanded by HE leadership to understand and embrace LHE as well as best practices processes and tools for implementing LHE in targeted areas or institution-wide. This book provides a conceptual framework for redesigning any university process, such as admitting students, paying a bill, hiring faculty, or processing a donor gift, in a way that delights the beneficiary of that process, respects the employees who support the process, and reduce the cost of the process.
The Case for Lean Higher Education
The Need for Change in Higher Education
Implementing Improvements and Change in Higher Education
Lean Principles and Practices: An Approach to Organization-wide Change and Improvement
Lean Higher Education: The Application of Lean Principles and Practices in Higher Education
The Potential of LHE
Lean Higher Education in Practice: An Overview and Case Study
Higher Education – Falling Short of the Mark
Lean Higher Education (LHE)
An Example of the Application of LHE: The Freshman Move-in Process
"Proof of Concept:" Examples of the Successful Application of LHE
University of Central Oklahoma
University of Iowa
University of New Orleans
Bowling Green State University
University of Scranton
Rensselaer Polytechnic Institute
Getting Started: The Successful Launch of LHE
LHE: University-wide versus Local Implementation
Institutional Readiness for LHE: The Importance of Workplace Climate and Leadership Practices
Creating Structure to Support LHE
Selecting an LHE Initiative
Organizing LHE Project Teams
What Do They Really Want? Identifying What the Beneficiaries of Higher Education Value and Expect
The Beneficiary Defines Value; The University Delivers Value
Listening to the Beneficiaries of Higher Education: What Do They Value and Expect?
Establish Metrics for Assessing What Beneficiaries Value and Expect
Final Thoughts: Higher Education as a Monastery or Market
Preparing Visual Maps for a Comprehensive Understanding of University Processes
Preparing a Current State Visual Map
Creating a Visual Map: The Approval Process for New Courses
Eliminating Waste and Improving Flow
Identifying Waste in University Processes
Eliminating Waste from University Processes
Improving Flow in University Processes
Implementing LHE Solutions and Sustaining Improvements
Identifying and Implementing LHE Solutions
Sustaining the Gain: Institutionalizing the New Process
The Approval Process for New Courses: Identifying, Gaining, and Sustaining Support for LHE Initiatives
Realizing the Promise of LHE: Current Challenges, Future Directions, and Next Steps
Challenges to the Broader Adoption of LHE
Opportunities for the Broader Adoption of LHE