This book presents ideas to hotel/motel security directors and managers to help them understand some of the problems with which they will be confronted, the various approaches to solutions, and the ways of relating to other members of the management team to achieve optimum results.
Foreword
Preface
Chapter 1 Introduction
Objectives
Elements
Security’s Role
Chapter 2 Purpose of a Security Department
Relationship to Objectives
Relationship to Costs
Chapter 3 The Security Director/Manager
Corporate
Relationships with Corporate Officers and Department Heads
Personnel Concerns
Controllers and Auditors
New Properties
Corporate Counsel
Security Policies and Procedures
Corporate Credit
Guest Relations
Security Records and Communications
Investigations
Liaison Matters
Property Level Relationships
Franchisee Relationships
Chapter 4 Property Security Directors/Managers
Personnel Matters
Controllers and Auditors
Construction
Credit Matters
Computer Security
Security Policies and Procedures
Investigations
Guest Relations
Prostitution
Police Liaison
Chapter 5 The Security Department
Corporate Security Departments
Proprietary Versus Contract Personnel
Recruiting, Composition, and Training
Supervision
Duties and Responsibilities
Authority
Records and Communications
Facilities
Interdepartmental Cooperation
Police and Fire Liaison
Emergencies
Chapter 6 Property Security departments
Size
Proprietary Versus Contract Personnel
Recruiting, Composition, and Training
Duty Hours and Assignments
Supervision
Uniforms and Equipment
Duties and Responsibilities
Authority
Reports, Records, and Communications
Facilities
Interdepartmental Cooperation
Police and Fire Department Liaison
Emergency Plans and Procedures
Chapter 7 Conclusion
Suggested Readings
Index
Biography
H. Burstein
