1. Introduction
2. The structure of the airport industry
3. Airport economics
4. The airport–airline relationship
5. Airport operations
6. Airport service quality and the passenger experience
7. Provision of commercial facilities
8. Airport competition and the role of marketing
9. The economic and social impact of airports
10. The environmental impact of airports
11. Future prospects
Biography
Anne Graham is Professor of Air Transport and Tourism Management at the University of Westminster in London, UK. One of her key areas of expertise and knowledge is airport management, economics, regulation and marketing, and she has 40 years’ experience of teaching, research and consultancy on these topics. She has published widely, with recent books including Airport Marketing (Second Edition), Air Transport: A Tourism Perspective, The Routledge Companion to Air Transport Management, Airport Finance and Investment in the Global Economy and Aviation Economics. She is also a co-editor of three linked books published by Routledge in 2021 related to air transport and regional development. She is a former editor-in-chief of the Journal of Air Transport Management.
