Part 1. Management Judgement and decision-making.
Chapter 1 Management decision-making
Chapter 2 Personal and organisational knowledge
Part 2. People at work
Chapter 3 The importance of a good start
Chapter 4 Motivation
Chapter 5 Negative behaviour
Chapter 6 Groups and teams
Chapter 7 Communication, job satisfaction and empowerment
Chapter 8 Understanding attitudes
Chapter 9 Identity and diversity
Chapter 10 organisations and authority
Part 3. The economics of labour in hospitality
Chapter 11 Economics of labour
Chapter 12 Hotel and catering labour markets
Chapter 13 productivity
Chapter 14 The measurement of labour turnover and stability
Part 4 Human Resource Management practice
Chapter 15 Administration; the necessary bureaucracy
Chapter 16 Pay Management
Chapter 17 Appraisal
Chapter 18 Recruitment and Selection
Chapter 19 Grievance and dispute management
Part 5. The Wider Perspective
Chapter 20 Developing Human Resource Management (HRM) strategies
Chapter 21 Managing in an international environment
Part 6 Development and Careers
Chapter 22 Development and Careers
Bibliography and further reading
Biography
Michael Riley is Professor Emeritus at the University of Surrey, UK.
