1st Edition

Managing People in the Hospitality Industry

By Michael Riley Copyright 2019
    218 Pages 16 B/W Illustrations
    by Routledge

    218 Pages 16 B/W Illustrations
    by Routledge

    This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry.

    Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice.

    Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.

    Part 1. Management Judgement and decision-making.

    Chapter 1 Management decision-making

    Chapter 2 Personal and organisational knowledge

    Part 2. People at work

    Chapter 3 The importance of a good start

    Chapter 4 Motivation

    Chapter 5 Negative behaviour

    Chapter 6 Groups and teams

    Chapter 7 Communication, job satisfaction and empowerment

    Chapter 8 Understanding attitudes

    Chapter 9 Identity and diversity

    Chapter 10 organisations and authority

    Part 3. The economics of labour in hospitality

    Chapter 11 Economics of labour

    Chapter 12 Hotel and catering labour markets

    Chapter 13 productivity

    Chapter 14 The measurement of labour turnover and stability

    Part 4 Human Resource Management practice

    Chapter 15 Administration; the necessary bureaucracy

    Chapter 16 Pay Management

    Chapter 17 Appraisal

    Chapter 18 Recruitment and Selection

    Chapter 19 Grievance and dispute management

    Part 5. The Wider Perspective

    Chapter 20 Developing Human Resource Management (HRM) strategies

    Chapter 21 Managing in an international environment

    Part 6 Development and Careers

    Chapter 22 Development and Careers

    Bibliography and further reading


    Michael Riley is Professor Emeritus at the University of Surrey, UK.