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Managing People in the Hospitality Industry





ISBN 9781138296886
Published December 21, 2018 by Routledge
208 Pages - 16 B/W Illustrations

 
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Book Description

This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry.

Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice.

Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.

Table of Contents

Part 1. Management Judgement and decision-making.

Chapter 1 Management decision-making

Chapter 2 Personal and organisational knowledge

Part 2. People at work

Chapter 3 The importance of a good start

Chapter 4 Motivation

Chapter 5 Negative behaviour

Chapter 6 Groups and teams

Chapter 7 Communication, job satisfaction and empowerment

Chapter 8 Understanding attitudes

Chapter 9 Identity and diversity

Chapter 10 organisations and authority

Part 3. The economics of labour in hospitality

Chapter 11 Economics of labour

Chapter 12 Hotel and catering labour markets

Chapter 13 productivity

Chapter 14 The measurement of labour turnover and stability

Part 4 Human Resource Management practice

Chapter 15 Administration; the necessary bureaucracy

Chapter 16 Pay Management

Chapter 17 Appraisal

Chapter 18 Recruitment and Selection

Chapter 19 Grievance and dispute management

Part 5. The Wider Perspective

Chapter 20 Developing Human Resource Management (HRM) strategies

Chapter 21 Managing in an international environment

Part 6 Development and Careers

Chapter 22 Development and Careers

Bibliography and further reading

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Author(s)

Biography

Michael Riley is Professor Emeritus at the University of Surrey, UK.