1st Edition
Organisational Change and Retail Finance An Ethnographic Perspective
200 Pages
by
Routledge
200 Pages
by
Routledge
Also available as eBook on:
Financial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, both in terms of helping better understanding and redraw work processes and through providing more accurate and flexible... Read more
Chapter 1 Introduction; Part 1 Organisational studies and empirical description; Chapter 3 Approaches to the management of change; Chapter 4 Ethnography and change; Part 2 Taking customers seriously; Chapter 6 The virtual customer; Chapter 7 Taking technology seriously; Chapter 8 Conclusion;
Biography
Richard Harper is Director of the Digital World Research Centre, University of Surrey., Dave Randall is Senior Lecturer at the Department of Sociology, Manchester Metropolitan University., Mark Rouncefield is Research Fellow at the Computing Department, Lancaster University. The authors have published widely in the various disciplines associated with organisational life and technology design, and have built a considerable reputation for bringing new sociological insights into the organisational-change literature.
