1st Edition

Organizational Assessment and Improvement in the Public Sector Workbook





ISBN 9781466579941
Published October 14, 2013 by Routledge
208 Pages 41 B/W Illustrations

USD $48.95

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Book Description

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results.

This workbook addresses how to:

  • Determine whether an organizational assessment would benefit a particular organization
  • Evaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resources
  • Select an assessment tool and method
  • Influence decision makers and identify organizational champions
  • Communicate effectively to internal and external constituents
  • Engage employees in the process

The book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements.

Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners "do more with less" and promote a culture of assessment.

Table of Contents

Understanding Organizational Assessment
Organizational Assessment and the Public Sector
Endnotes

Determining Readiness for Assessment

Consider the Source
Why Are We Here?
Determining Readiness for Assessment
Leadership Support
Timing and Agency Priorities
The Internal View: Workforce Climate
The External View: Constituent Relations
Evaluating Organizational Readiness
Endnotes

Planning the Assessment

Define the Scope of the Assessment
Choosing an Implementation Method
Communicate Plans for the Assessment
Endnotes

Engaging Employees in the Assessment Process

Assessment Process Involving the Employee
The Importance of People in the Information Collection Process
Identifying Participating Groups and Individual Participants
Leader Participation
How to Prepare People for Participation
Endnotes

Conducting the Assessment

Stage 1: Understanding the Current State of the Organization
Stage 2: Visioning and Gap Analysis
Conducting a PSAI Assessment Workshop
Managing a PSAI Assessment Using a Project Team
Managing a PSAI Assessment Using an Organization-Wide Team
PSAI Organizational Profile Worksheet

Public Sector Assessment and Improvement Worksheets
Human Factors
Operational Factors
Endnotes

Linking Assessment and Improvement
Stage 3: Improvement Planning and Prioritization
Stage 4: Outcomes and Feedback
Sustaining Organizational Assessment: Lessons Learned
Endnotes

Assessment Resources
Bibliography
Glossary
Appendix A
Appendix B
Appendix C
Index

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