1st Edition
Organizational Assessment and Improvement in the Public Sector Workbook
Understanding Organizational Assessment
Organizational Assessment and the Public Sector
Endnotes
Determining Readiness for Assessment
Consider the Source
Why Are We Here?
Determining Readiness for Assessment
Leadership Support
Timing and Agency Priorities
The Internal View: Workforce Climate
The External View: Constituent Relations
Evaluating Organizational Readiness
Endnotes
Planning the Assessment
Define the Scope of the Assessment
Choosing an Implementation Method
Communicate Plans for the Assessment
Endnotes
Engaging Employees in the Assessment Process
Assessment Process Involving the Employee
The Importance of People in the Information Collection Process
Identifying Participating Groups and Individual Participants
Leader Participation
How to Prepare People for Participation
Endnotes
Conducting the Assessment
Stage 1: Understanding the Current State of the Organization
Stage 2: Visioning and Gap Analysis
Conducting a PSAI Assessment Workshop
Managing a PSAI Assessment Using a Project Team
Managing a PSAI Assessment Using an Organization-Wide Team
PSAI Organizational Profile Worksheet
Public Sector Assessment and Improvement Worksheets
Human Factors
Operational Factors
Endnotes
Linking Assessment and Improvement
Stage 3: Improvement Planning and Prioritization
Stage 4: Outcomes and Feedback
Sustaining Organizational Assessment: Lessons Learned
Endnotes
Assessment Resources
Bibliography
Glossary
Appendix A
Appendix B
Appendix C
Index
Biography
Kathleen M. Immordino
