Organizational Assessment and Improvement in the Public Sector Workbook: 1st Edition (Paperback) book cover

Organizational Assessment and Improvement in the Public Sector Workbook

1st Edition

By Kathleen M. Immordino


208 pages | 41 B/W Illus.

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Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents. Organizational Assessment and Improvement in the Public Sector Workbook provides public administration practitioners, at all levels of government, with practical advice and tools they can use in planning and conducting an assessment of their organization and creating usable action plans for implementing the results.

This workbook addresses how to:

  • Determine whether an organizational assessment would benefit a particular organization
  • Evaluate organizational readiness for assessment, in terms of leadership support, organizational priorities, timing, staff engagement, time and energy, and financial resources
  • Select an assessment tool and method
  • Influence decision makers and identify organizational champions
  • Communicate effectively to internal and external constituents
  • Engage employees in the process

The book guides decision making about assessment by creating awareness of the available options and considerations, and by providing a framework for discussions that will determine the right approach for an agency. Each chapter consists of both information and tools, including surveys, exercises, and worksheets which can be used by agencies at all levels to determine whether and how to conduct a meaningful organizational assessment, and how to turn the results of that assessment into organizational improvements.

Designed specifically to meet the needs of government organizations, using language and examples that illustrate the challenges and the realities of working in the public sector, this workbook provides the tools to help practitioners "do more with less" and promote a culture of assessment.

Table of Contents

Understanding Organizational Assessment

Organizational Assessment and the Public Sector


Determining Readiness for Assessment

Consider the Source

Why Are We Here?

Determining Readiness for Assessment

Leadership Support

Timing and Agency Priorities

The Internal View: Workforce Climate

The External View: Constituent Relations

Evaluating Organizational Readiness


Planning the Assessment

Define the Scope of the Assessment

Choosing an Implementation Method

Communicate Plans for the Assessment


Engaging Employees in the Assessment Process

Assessment Process Involving the Employee

The Importance of People in the Information Collection Process

Identifying Participating Groups and Individual Participants

Leader Participation

How to Prepare People for Participation


Conducting the Assessment

Stage 1: Understanding the Current State of the Organization

Stage 2: Visioning and Gap Analysis

Conducting a PSAI Assessment Workshop

Managing a PSAI Assessment Using a Project Team

Managing a PSAI Assessment Using an Organization-Wide Team

PSAI Organizational Profile Worksheet

Public Sector Assessment and Improvement Worksheets

Human Factors

Operational Factors


Linking Assessment and Improvement

Stage 3: Improvement Planning and Prioritization

Stage 4: Outcomes and Feedback

Sustaining Organizational Assessment: Lessons Learned


Assessment Resources



Appendix A

Appendix B

Appendix C


About the Series

ASPA Series in Public Administration and Public Policy

Founded in 1939, the American Society for Public Administration (ASPA) is the premier professional organization for public administration, dedicated to advancing its art, science, teaching and practice. The ASPA book series provides expert information on a range of public administration issues, each authored by a leader in the field. Series Editor David Rosenbloom is Distinguished Professor of Public Administration in the School of Public Affairs at American University, USA.

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