Organizational Crisis Management: The Human Factor, 1st Edition (Hardback) book cover

Organizational Crisis Management

The Human Factor, 1st Edition

By Gerald Lewis

Auerbach Publications

206 pages | 4 B/W Illus.

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Hardback: 9780849339622
pub: 2006-03-28
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Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reactions of workforces to a wide array of organizational disruptions.

Based upon the author's vast experience in the field, this book is a "nuts and bolts" resource that you can immediately apply to a wide range of organizational environments. Following an analysis of the workplace as a social milieu, this text offers a methodology for assessing the impact of various crises, and examines pre-incident mitigation planning. It explores the psychological reactions of individuals and groups who have experienced crises, investigates the impact of the workplace displacement, and examines pre- and post-transition strategies.

The book looks at the legal and security aspects of workplace disruption, and details the specific services, programs, and interventions that should be in place prior to any event. It concludes by providing guidelines for working with the media, emergency management agencies, and behavioral health services.


"This book is a must read for all managers concerned with responding to workplace crises."

David Lee, Ph.D., Clinical Director, Magellan Health Services

"A stunning accomplishment! Brilliant concepts that are equally valuable to corporate management, government planners, employee assistance programs and all crisis responders. This book has become a vital component of my crisis tool kit."

Art Barker, MA, LPC, Regional Supervisor, Nation Crisis Response Coordinator

United Postal Service EAP

Table of Contents

Understanding the Work Organization as a Social Milieu

Technology: Our Love/Hate Relationship

From Worker to Employee

The History of Management

Organizational Culture

Lord of the Flies: A Case Example of a Traumatized Culture

Motivation and Morale

Maslow at Work

Passive and Active Trauma

Workplace Toxicity

Premorbid Conditions


The Relationship between Organizational Culture and

Organizational Crisis Management (OCM)

Definitions of Business Disruption Incidents


Incident Assessment: Proactive versus Reactive Measures

Man-Made I (Single Perpetrator)

Man-Made II (Organized Group)

Organizational Transition

Factor 1: Locus of Impact

Factor 2: Timing

Factor 3: Duration

Factor 4: Impact on Operations

Factors 5 through 9: Damage and Injury

Factor 10: Concurrent Stressors

The Human Impact Assessment Tool (HIAT)

Shooting Incident with Three Dead and Four Wounded

Power Outage

Major Hurricane


Reactions to Crises, Traumas, Disasters, Catastrophes


Beyond Stress


Anxiety and Panic Disorders

Post-Traumatic Stress Disorder (PTSD)

"PTSD for Dummies"

Substance Abuse

Family Reactions

Critical Incident Stress


The Lifespan of a Crisis, Trauma, Disaster, Catastrophe

Survival Phase (0 to 72 hours)





Groups of People Can Go through Stages and Phases


The Five "Rs"

Contingency 1: Short-Term Release and Return

Contingency 2: Release and Short-Term Relocation

(e.g., power outage, weather, etc.)

The Need for Instant Communication

Contingency 3: Short-Term Relocation or Reassignment

to Alternative Work Site (e.g., fire, flood, etc.)

Contingency 4: Long-Term Reassignment or Non-Return

(e.g., major incident, facility closing, etc.)

Contingency 5: Retaining at Work

Real-Life Learning

Legal and Litigation Aspects of Crises, Traumas, and

Workplace Disruptions

Overview of Violence and Hostility in the Workplace

The Cost of Workplace Violence

"Preventing?" Workplace Violence

Displaced Domestic Violence

A Comprehensive Job Description


Key Roles Within and Outside the Organization

The SAFE-T Team

Management and Leadership

Key Points


Employee Services and Programs

Pre-incident Planning

Family Crisis Plans (FCPs)

Supervisory Training and Employee Education

Evacuation Drills

Employee Services and Interventions

Be Sure That Your EAP Is a Right Fit for Your Company

Information Is the Lifeblood during a Crisis

Media Management

Crisis Intervention

Group Psychological Debriefings

Employee Feedback

Administrative Visibility

Keep Your Head above Water (I Mean "de Nile") Take the Time

The Utilization of Consultants





Organizational Culture Assessment

Human Factor Impact

Brief Business Impact Analysis


Assessment of Organization and Organizational

Continuity Plan

Assess Your Organization's Continuity Planning Committee

Assess Your Workplace Culture

Assessment of Pre-impact Preparedness

Brief Business Impact Analysis

Human Factor Assessment

Subject Categories

BISAC Subject Codes/Headings:
BUSINESS & ECONOMICS / Human Resources & Personnel Management
COMPUTERS / Security / General
TECHNOLOGY & ENGINEERING / Industrial Health & Safety