Organizational Crisis Management : The Human Factor book cover
1st Edition

Organizational Crisis Management
The Human Factor

ISBN 9780849339622
Published March 28, 2006 by Auerbach Publications
206 Pages 4 B/W Illustrations

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USD $160.00

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Book Description

Organizational Crisis Management: The Human Factor offers theoretical background and practical strategies for responding to workplace crises. Responding to a paradigm that focuses on the operational aspects of continuity to the detriment of human factors, this volume provides a comprehensive understanding of the unavoidable yet often complex reactions of workforces to a wide array of organizational disruptions.

Based upon the author's vast experience in the field, this book is a "nuts and bolts" resource that you can immediately apply to a wide range of organizational environments. Following an analysis of the workplace as a social milieu, this text offers a methodology for assessing the impact of various crises, and examines pre-incident mitigation planning. It explores the psychological reactions of individuals and groups who have experienced crises, investigates the impact of the workplace displacement, and examines pre- and post-transition strategies.

The book looks at the legal and security aspects of workplace disruption, and details the specific services, programs, and interventions that should be in place prior to any event. It concludes by providing guidelines for working with the media, emergency management agencies, and behavioral health services.

Table of Contents

Understanding the Work Organization as a Social Milieu
Technology: Our Love/Hate Relationship
From Worker to Employee
The History of Management
Organizational Culture
Lord of the Flies: A Case Example of a Traumatized Culture
Motivation and Morale
Maslow at Work
Passive and Active Trauma
Workplace Toxicity
Premorbid Conditions

The Relationship between Organizational Culture and
Organizational Crisis Management (OCM)
Definitions of Business Disruption Incidents

Incident Assessment: Proactive versus Reactive Measures
Man-Made I (Single Perpetrator)
Man-Made II (Organized Group)
Organizational Transition
Factor 1: Locus of Impact
Factor 2: Timing
Factor 3: Duration
Factor 4: Impact on Operations
Factors 5 through 9: Damage and Injury
Factor 10: Concurrent Stressors
The Human Impact Assessment Tool (HIAT)
Shooting Incident with Three Dead and Four Wounded
Power Outage
Major Hurricane

Reactions to Crises, Traumas, Disasters, Catastrophes
Beyond Stress
Anxiety and Panic Disorders
Post-Traumatic Stress Disorder (PTSD)
"PTSD for Dummies"
Substance Abuse
Family Reactions
Critical Incident Stress

The Lifespan of a Crisis, Trauma, Disaster, Catastrophe
Survival Phase (0 to 72 hours)
Groups of People Can Go through Stages and Phases

The Five "Rs"
Contingency 1: Short-Term Release and Return
Contingency 2: Release and Short-Term Relocation
(e.g., power outage, weather, etc.)
The Need for Instant Communication
Contingency 3: Short-Term Relocation or Reassignment
to Alternative Work Site (e.g., fire, flood, etc.)
Contingency 4: Long-Term Reassignment or Non-Return
(e.g., major incident, facility closing, etc.)
Contingency 5: Retaining at Work
Real-Life Learning

Legal and Litigation Aspects of Crises, Traumas, and
Workplace Disruptions
Overview of Violence and Hostility in the Workplace
The Cost of Workplace Violence
"Preventing?" Workplace Violence
Displaced Domestic Violence
A Comprehensive Job Description

Key Roles Within and Outside the Organization
The SAFE-T Team
Management and Leadership
Key Points

Employee Services and Programs
Pre-incident Planning
Family Crisis Plans (FCPs)
Supervisory Training and Employee Education
Evacuation Drills
Employee Services and Interventions
Be Sure That Your EAP Is a Right Fit for Your Company
Information Is the Lifeblood during a Crisis
Media Management
Crisis Intervention
Group Psychological Debriefings
Employee Feedback
Administrative Visibility
Keep Your Head above Water (I Mean "de Nile") Take the Time
The Utilization of Consultants

Organizational Culture Assessment
Human Factor Impact
Brief Business Impact Analysis

Assessment of Organization and Organizational
Continuity Plan
Assess Your Organization's Continuity Planning Committee
Assess Your Workplace Culture
Assessment of Pre-impact Preparedness
Brief Business Impact Analysis
Human Factor Assessment

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"This book is a must read for all managers concerned with responding to workplace crises."
David Lee, Ph.D., Clinical Director, Magellan Health Services

"A stunning accomplishment! Brilliant concepts that are equally valuable to corporate management, government planners, employee assistance programs and all crisis responders. This book has become a vital component of my crisis tool kit."
Art Barker, MA, LPC, Regional Supervisor, Nation Crisis Response Coordinator
United Postal Service EAP