2nd Edition

Public Relations As Relationship Management A Relational Approach To the Study and Practice of Public Relations

Edited By Eyun-Jung Ki, Jeong-Nam Kim, John A. Ledingham Copyright 2015
    394 Pages
    by Routledge

    394 Pages
    by Routledge

    The emergence of relationship management as a paradigm for public relations scholarship and practice necessitates an examination of precisely what public relations achieves -- its definition, function and value, and the benefits it generates. Promoting the view that public relations provides value to organizations, publics, and societies through relationships, Public Relations as Relationship Management takes a in-depth look at organization-public relationships and explores the strategies that can be employed to cultivate and maintain them.

    Expanding on the work published in the first edition, this thoroughly up-to-date volume covers such specialized areas of public relations as non-profit organizations, shareholder relations, lobbying, employee relations, and risk management. It expands the reader’s ability to understand, conceptualize, theorize, and measure public relations through the presentation of state-of-the-art research and examples of the use of the relationship paradigm. Developed for scholars, researchers, and advanced students in public relations, Public Relations as Relationship Management provides a contemporary perspective on the role of relationships in public relations, and encourages further research and study.

    Foreword (By James Grunig)

    Introduction (By Eyun-Jung Ki, Jeong-Nam Kim, & John Ledingham)

    Section I. Relationship Theory Evolvement since Vol. 1

    Ch-1. Revisiting Organization–Public Relationship Research for the Past Decade: Theoretical Concepts, Measures, Methodologies and Challenges (Yi-Hui Christine Huang & Yin Zhang)

    Ch-2. The Status of Organization-Public Relationship Research Through an Analysis of Published Articles between 1985 and 2013: An Appeal for Further Research (Eyun-Jung Ki & Jae-Hwa Shin)

    Ch-3. The Role of the Holistic Public Relations Manager (John Ledingham)

    Section II. Expansion of Organization-Public Relationships

    Ch-4. The Effect of Relationships on Reputation and Reputation on Relationships: A Cognitive, Behavioral Study (James E. Grunig & Chun-ju Flora Hung-Baesecke)

    Ch-5. Framework linking organization-public relationships and organizational reputations in public relations management (Sung-Un Yang & Heewon Cha)

    Ch-6. Examining the Influence of Organization-Public Relationships and Organizational Identification with a Psychological Group on Institutional Affiliation, Behavioral Intent, and Evaluations of Satisfaction (Stephen D. Bruning & John A. Ledingham)

    Ch-7. Motivations of publics: The power of antecedents in the volunteer-nonprofit organization relationship (Denise Bortree)

    Ch-8. When Shareholders Move From Passive to Active: Managing Relationships with Activist Investors (Marcia W. DiStaso)

    Ch-9. Lobbying as relationship management: Avenues for public relations research and practice (Kurt Wise & Kati Tusinski Berg)

    Ch-10. Risk Management through Employees: Testing Employees’ Voluntary Scouting and

    Corporate Readiness for Cyber Risks (Jeong-Nam Kim, Soo Park, Arunima Krishna,

    & Valentina Martino)

    Section III. Emergent Perspective: Culture, Globalization, and New Technologies

    Culture and Globalization

    Ch-11. Factoring Culture into Relationship Management Theory: Cultivation Strategies and Traditional Chinese Value Orientations (Chun-ju Flora Hung-Baesecke & Yi-Ru Regina Chen)

    Ch-12. Chemyon, Relationship Building and Conflicts (Yungwook Kim & Jungeun Yang)

    Ch-13. Culture-Centered Approach to Public Relations: Resistance in Relational Contexts (Mohan J. Dutta & Rati Kumar)

    New Technologies

    Ch-14. Everybody’s job? Managing Public Relations in the Age of Social Media (Tom Kelleher)

    Ch-15. University-Student Relations: A Dynamic Framework in Offline and Digital Environments (Alessandro Lovari, Alessandra Mazzei, & Kelly Vibber)

    Ch-16. Conceptualization, Examination, and Recommendations for a Normative Model Of Community-Building for Organizations Managing Change Using New Media (Marina Vujnovic & Dean Kruckeberg)


    Eyun-Jung Ki is Associate Professor in the College of Communication, The University of Alabama, USA

    Jeong-Nam Kim is Associate Professor at the Brian Lamb School of Communication at Purdue University, USA.

    John Ledingham is Professor Emeritus, Department of Communication, Capital University, USA

    Ki, Kim, and Ledingham have done a masterful job at providing a truly impressive anthology that captures the development, growth, and future directions of relationship theory. Every chapter is theoretically rich and thought provoking. The topics covered are diverse enough for every reader to find something fresh and resonating. This is a "must have" text for scholars, educators, students and professionals seeking state-of-the-art knowledge about a compelling paradigm for 21st century public relations. Linda Hon, Professor, Director of the Public Relations and Social Advocacy Project, University of Florida