340 Pages
by
Routledge
338 Pages
by
Routledge
300 Pages
by
Routledge
Also available as eBook on:
The concept of quality in higher education is by no means a new one. By one set of definitions or another, colleges and universities throughout the world have always held the pursuit of excellence as their primary goal. Why then has the quality approach, developed and popularized in industry, and how increasingly applied in health care and government, receiving so much attention in higher... Read more
1: The Quality Approach in Higher Education: Context and Concepts for Change; I: The Context for Change in Business and Industry; 2: The New Productivity Challenge; 3: The Service Imperative; 4: World War II and the Quality Movement; 5: History of the Malcolm Baldrige National Quality Award; II: The Context for Change in Higher Education; 6: The Lattice and the Ratchet; 7: Productivity or Quality? In Search of Higher Education’s Yellow Brick Road; 8: Building Responsive Universities: Some Challenges to Academic Leadership; 9: The Big Questions in Higher Education Today; III: Applying the Quality Approach in Higher Education; 10: TQM; 11: TQM; 12: Defining and Assessing “Quality” in Higher Education; 13: Quality Improvement in Higher Education; 14: What Students Remember: Teaching, Learning, and Human Communication; 15: Universities, Competitiveness, and TQM: A Plan for the Year 2000; 16: Is There Hope for TQM in the Academy?; 17: An American Approach to Quality; 18: Total Quality and the Academy: Problems and Opportunities; 19: Translating Quality for the Academy; Suggested Research, Readings and Resources; 20: Ten Areas for Future Research in Total Quality Management; 21: Selected Readings and Resources in Quality
Biography
Brent D. Ruben
