Return On Process (ROP): Getting Real Performance Results from Process Improvement, 1st Edition (e-Book) book cover

Return On Process (ROP)

Getting Real Performance Results from Process Improvement, 1st Edition

By Michael West

Auerbach Publications

390 pages

Purchasing Options:$ = USD
Hardback: 9781439886397
pub: 2013-03-25
$74.95
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eBook (VitalSource) : 9780429113215
pub: 2016-04-19
from $28.98


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Description

Although there are countless books about process improvement and business performance, there is a dearth of literature on how process improvement yields business performance results. Filling this need, Return On Process (ROP): Getting Real Performance Results from Process Improvement provides strategic and tactical guidance on how to achieve a posi

Table of Contents

Introduction. Real Performance. Real Process Improvement. Building a Performance Culture. What Could Be.

About the Author

Michael West is a lifelong practitioner and student of process improvement. He is the co-founder of Natural Systems Process Improvement (Natural SPI), a consultancy specializing in designing, developing, and deploying process systems that enable performance improvement gains. Mr. West's process insights and innovations have helped many organizations in various sectors of the economy achieve real process and performance improvement. His process consulting clients include ATK, Autodesk, AVL, BAE, BB&T, Crane Aerospace, DCS, Deloitte, Sandia National Labs, and the US Navy. Mr. West frequently presents and speaks at industry conferences and is the author of Real Process Improvement Using the CMMI(CRC Press, Boca Raton, Florida, 2004).

Subject Categories

BISAC Subject Codes/Headings:
BUS000000
BUSINESS & ECONOMICS / General
COM032000
COMPUTERS / Information Technology
COM051230
COMPUTERS / Software Development & Engineering / General