Shiftwork Safety and Performance: A Manual for Managers and Trainers, 1st Edition (Hardback) book cover

Shiftwork Safety and Performance

A Manual for Managers and Trainers, 1st Edition

By Peggy Westfall

CRC Press

208 pages

Purchasing Options:$ = USD
Hardback: 9781566702577
pub: 1997-12-29

FREE Standard Shipping!


As more employees work non-routine hours, often in critical safety and security positions, recognizing and reducing stress and the human error it causes is more important than ever. Performance problems caused by unconventional work schedules and resulting fatigue are a significant cause of industrial accidents, lost productivity, and high medical costs. Shiftwork Safety and Performance offers practical solutions to managing fitness and health, improving alertness and sleep quality, and maintaining a social life while performing shiftwork. The author, an experienced safety consultant and trainer who has studied shiftwork around the country, explains the often disastrous consequences of inadequate alertness, and offers ways to improve morale and reduce accidents. If you supervise or train shiftworkers, this book will help you identify opportunities to improve workplace and worker safety.

This easy-to-read, practical manual introduces scheduling strategies to improve alertness, enhance the quality of time away from work, and assist crew communications. It is the first and only complete guide on the complex subject of shiftwork and human performance, and the first book addressing the serious subject of shiftworker burnout.


"… provides plenty of documented information about shiftwork that should be informative to both managers who work day shifts, and the workers and supervisors who work the other shifts… It contains many citations to literature without being pedantic-a feature that makes the book quite readable for workers and managers alike."

-Roger C. Jensen, Professional Safety

Table of Contents



How to Use this Book

Chapter One: Performance Improvement and Critical Jobs

Objectives of Chapter One

Can You Imagine

Performance Improvement in Critical Jobs

Technical Empowerment and Critical Jobs

Eliminating Shiftwork Set-Ups and Slip-Ups

Globezilla--an Overview of the Shiftwork Set-Up

Manager's 24-Hour Checklist

A New Apprch

Summary--Our Goals for You

Chapter One -- Endnotes

Chapter Two: Two Views of the Shiftworker

Objectives of Chapter Two

Training--Darkside or Brightside?

Extra-Achievers and Shiftwork

Brightside View of the Shiftworker

Summary--Understanding the Two Views

Chapter Two Endnotes

Chapter Three: Shiftwork and Safety

Objectives of Chapter Three

Communicating and Slelling Safety Needs

Human Error in Shiftwork

World Class Incidents

Shiftworker Jet Lag

Shiftwork Safety and Critical Plant Jobs

Experiments in Safety and Performance -- Doing Something About It

Summary--Predicting Future Incidents

Chapter Three Endnotes

Chapter Four: Scheduling Shiftworkers

Objectives of Chapter Four

A Multitude of Schedules

12-Hour Schedules

The Fifth Crew as the Training Solution

Final Comments on the 12-Hour Schedule

Very Rapid Rotating Schedules

Managing Team Member Mix

Summarizing Shift Scheduling

Chapter Four Endnotes

Chapter Five: F.A.S.T. Tracking Techniques

Objectives of Chapter Five

U.S. Space Program is the Beginning

F.A.S.T. Tracking Techniques for Shiftworkers

Time-Off Techniques

Summary of F.A.S.T. Tracking

Chapter Five Endnotes

Chapter Six: Promoting and Using Performance Tracking and Improvement

Objectives of Chapter Six

The Tracking System

Emergency Response Team Example

Crisis Leads to Change

Attitudes and Beliefs

Performance Improvement (Behavioral Change) Blockers

First Step: Convince 'em

Handling Learner Readiness in 24-Hour People!

Learning Through Optimism and Encouragement

Getting Them Involved!

Strategy #1: Increase Your Employees' Involvement

Strategy #2: Use Existing Teamwork to Push the Program

Summary--Learning the Essentials from NASA

Chapter Six Endnotes

Appendix One: Surveys and Checklists

Supervisor's Checklist for 24-Hour People

F.A.S.T. Tracking Items

Secrets of Team-Based Behavior Change Programs

Shiftworker's Survey

Appendix Two: Incidents and Costs

Appendix Three: Additional Resources



Subject Categories

BISAC Subject Codes/Headings:
TECHNOLOGY & ENGINEERING / Industrial Engineering
TECHNOLOGY & ENGINEERING / Industrial Health & Safety